I am a well-organized and highly motivated person, more energetic in work activities. I have the ability to work in a team, under pressure and independently.
I currently employed as an Online Fingerprint Verification Officer for Standard Bank. Iam a certified fraud examiner

Experience

  • online fingerprint verification officer

    at Standard Bank

    July 2017 - at Present

    Gauteng

    Customer service: • Validate the customers fingerprint with (DHA)Department of home affairs and investigate the root cause. • Investigate, maintain and review identified customer touch points to increase customers experience. Risk Compliance: • Comply with agreed levels of authority for all areas and with applicable laws, regulations, group policies and procedures. • Identify risks and potential losses by ensuring that laid-down instruction are adhered to at all times. • Report possible/suspected fraud attempts and report to the relevant fraud

  • Quality Assurance Consultant

    at Standard Bank

    October 2014 - June 2017

    Gauteng

    RESPONSIBILITIES • Quality control and ensuring that error rate kept at a minimum • Ensure contractors and applications comply with relevant legislature • setting customer service standards • monitoring performance • Develop and maintain efficient quality assurance according to required policies and procedures and evaluate all documents.

  • Client Liason

    at Standard bank

    July 2008 - September 2014

    Gauteng

    • Document retrieval • Ensure correct retention and disposition policies are applied to • Records. • Actioning of daily reports ensuring accounts are compliant • Develop liaison with client service and branch network to provide required information and acquire necessary document • Client satisfaction through follow up on solving client issues • Provide required information and documents to clients.

Education

  • Bachelor of Law (LLB)

    at Unisa

    2020 - at Present (1 year) Gauteng

  • certified Fraud Examiner

    at ACFE

    2018 - at Present (2 years) Gauteng

  • Diploma in Risk Security

    at Unisa

    2016 - 2019 (3 years) Gauteng

  • Advance certificate in Fraud Examination (CFE)

    at University of Pretoria

    2018 - 2018 (1 year)

  • Programme in Forensic and investigating Auditing

    at Unisa

    2017 - 2018 (1 year)

  • Programme in Risk Management

    at Unisa

    2015 - 2016 (1 year) Gauteng

Services offered

  • investigator

    fraud investigation
    prevention
    reporting
    detection

Languages

  • English Native

  • Tswana Native

  • Zulu Negotiation

  • Southern sotho Negotiation

Hives