Corporate Services Associates February 2007 - at PresentFor more than 10 years Lesley-Ann has been delivering exceptional customer service and teaching others to do the same. She is a Training and Contact Centre Consultant with a proven track record in implementing customer service, sales and quality assurance programmes for organizations within Jamaica, North America and Europe. Before entering the training and development industry fulltime, she wore many corporate hats, including Human Resource Executive, Customer Service Manager.
Lesley-Ann and her team have successfully introduced the Call Centre Operations training programme to several tertiary level institutions, where training Lecturers and Heads of Department on the topic maintains a resounding track record for her organization.
Lesley-Ann has provided training and development for organizations in sectors including banking, ICT- call centre, health care, education and manufacturing. A qualified and internationally accredited training facilitator and author.
Customer Relations Manager
Island Net Ja. September 2005 - February 2007Responsible for all marketing, customer service for the organization as well as training of sales and customer service agents.
Customer Service Representative
Digicel September 2000 - August 2005Provide customer service for mobile phones.
Provide learning and development within the BPO and other sectors for
Voice and Accent Neutralization (American English)
Sales and Marketing
Training for Trainers
Item Writing for Examination