5 years experience within the Food and Beverage industry holding management positions in Peru, Egypt and UAE.

Experience

  • Owner

    at Paprika

    May 2014 - at Present

    Lima

    Accomplishments: - Created a successful and profitable fast food concept in the capital of Peru. - Advertised and marketed the business. - Designed the restaurant interior lay out. - Provided complete product and customer service. - Developed a talented team within the restaurant including recruitment.

  • Specialty Restaurant Manager

    at Bab Al Qasr Hotel 5*

    September 2018 - November 2019

    Abū Z̧aby

    Outlets: 1. – Limo Restaurant Peruvian Cuisine 2. – Limo Bar Accomplishments: - Was responsible for day to day restaurant operation. - Effectively delegated jobs and responsibilities to restaurant staff. - Trained and supervised staff. - Ensured compliance with licensing, hygiene as well as health and safety legislation/guidelines. - Handled customer enquiries and complaints. - Prepared staffing/sales reports. - Complied at all times with the Staff Code of Conduct. - Made improvements to the running of the business and developed the restaurant.

  • Assistant Outlet Manager

    at Park inn by Radisson

    August 2017 - August 2018

    Abū Z̧aby

    Outlets: 1. - Amerigos Mexican Restaurant & Bar 2. - Mint Restaurant (Breakfast Buffet) Accomplishments: - Was responsible for maintaining a high level of customer service. - Communicated with management across the company to ensure effective running of the business as well as customer satisfaction. - Worked with management personnel to set targets and incentives to increase turnover and profitability of the restaurant. - Ensured compliance with licensing, hygiene as well as health and safety legislation/guidelines. - Supervised the operation of the restaurant to maximize profitability. - Worked with management personnel to plan and organize restaurant events. - Organized regular training of all restaurant staff. - Customer service, wine and drinks lists. - Managed customer complaints. - Maintained the company’s customer service ethos and methods. - Actively sought to improve skills and achieve personal development.

  • Restaurant Manager

    at Tabla Luna

    June 2015 - June 2017

    Muḩāfaz̧at al Jīzah

    Accomplishments: -Trained and supervised staff. -Agreed and managed budgets. -Planned menus. -Took reservations, greeted and advised customers. - Promoted and marketed the business. - Managed staff disagreements, grievances and situations according to the company’s staff code of conduct, procedures and relevant policies. - Oversaw stock levels including ordering where necessary. - Produced staff rosters. - Handled customer enquiries and complaints.

Education

  • Hospitality Management

    at Inca Garcilazo de la Vega

    2014 - 2018 (4 years)

  • Restaurant Management

    at D Galia School

    2014 - 2015 (1 year) Lima

  • Strategic Leadership & Negotiation

    at Zegel Ipae

    2013 - 2014 (1 year) Lima

Languages

  • Arabic Conversation

  • Spanish Native

  • English Negotiation

Hives