Experience

  • SERVICE MANAGER

    at HAMAMCIOĞLU MÜESSESELERİ TİCARET TÜRK A.Ş

    October 2015 - at Present

    İstanbul

    Company Industry: BOBCAT CONSTRUCTION MACHINE & AGRICULTURE MACHINES DISTRIBUTOR 1- Managing Subdealers, Parts Dealers at Turkey 2- Managing Warranty Applications 3- Managing Goodwill Warranties 4- Managing Customers 5- Managing Key Customers 6- Organize technical trainings

  • SERVICE MANAGER

    at POWER TK MAKİNA ( Power Tk is the appointed Perkins Distributor for Turkey in 2013)

    July 2013 - September 2015

    İstanbul

    1. Marketing Strategy and CommunicatioN 2. After Sales Management 3. Key Customer Management 4. Warranty Management

  • SERVICE MANAGER

    at WACKER NEUSON Türkiye ( Wheel loaders ,excavators,Construction Machines

    March 2012 - June 2013

    İstanbul

    • Responsible for Master Dealers & Services based in Turkey • Manage a team of 10 Regional Technical Inspectors • Appoint and Evaluate Authorized Service Network, • Manage all warranty claim process • Coordination of Authorized Service Network training • Assist with after-sales related market research and recommend improvement measures with the aim of continuously enhancing customer satisfaction •

  • Technical Service Coordinator

    at BORUSAN OTO

    June 2008 - March 2012

    İstanbul

    • Advice customers about necessary service for routine maintenance • Help identify a mechanical problem by questioning the customer or doing a visual inspection or road test. • Confer with customers about inspection results,recommend corrective procedures,and prepare work order for repaired needed. • Prepare a repair order showing time, cost and labour estimates for service. • Write a brife description of the problem on the repair order to help the mechanic locate the problem. • Explain the workperformed and the charges to the customers • Handle customer complaints • Responsible of all Technical service organization.

  • TRAINING RESPONSIBLE

    at UZEL MAKINA

    March 2006 - June 2008

    İstanbul

    • Preparation of all technical trainings for our dealers and services based in Turkey (Massey Ferguson tractor series,MF6400,3400,5400 series) • Responsibility of organization all of the technical training courses for our technicals and formens. • Organization of Training courses about Sisu, Perkins & Deutz engines (common rail systems), transmission systems,pto systems,trans axles (carraro,Dana 4x4 systems) and trouble shooting programs about big serises of AGCO company • Provide dealers / authorised repairers with explanations regarding technical literature and technical tools • Participate in new vehicle launches in preparing in advanced technical trainings • Coordinate local adaptation of training literature/material provided by Uzel corporation • Coordinate and provide technical advice, support and trainings for authorised repairers and if necessary coordinate external service providers

  • WARRANTY RESPONSIBLE

    at SUZUKI MOTOR CORPORATION

    October 2003 - March 2006

    İstanbul

    • Responsibility of all of the warranty applications which are forwaded by our services in Turkey • Sending all of the approved warranty claims to Suzuki motor corporation. • Sending data’s about defult vehicle if Suzuki Motor Corporation request to us.(with trouble shooting data’s , photos and techical bulletins for this defect about defult vehicle) • Responsibility of control all of the service campaign bulletins which are issued by Suzuki Corporation • Sending warranty campaign bulletins to our customers in Turkey • Sending immediate notice for campaign bulletins to our services which are issued by Suzuki Corporation. •  Solve technical problems locally at the dealer site as well as answer dealer / authorised repairer queries via mail or phone

Education

  • Marmara University Technical Training Faculty ( ISTANBUL)

    at MARMARA UNIVERSITY

    1998 - 2012 (14 years) İstanbul

Knowledge and keywords

Languages

  • English Native

Hives