Experience

  • IT BUSINESS ANALYST & TRANSFORMATION MANAGER

    at METTLER TOLEDO

    February 2019 - at Present

    Województwo Mazowieckie

    Point of contact for CRM for France, Spain, Nordics, MEC, Turkey, Mexico. Leading the project of CRM implementation in Italy. Collecting requirements, process design, interface design , testing and roll -out of new transactions/functions (e.g. Focus Site, Load Tool) in France, Spain, Nordics, MEC, Turkey, Mexico. Coordination and implementation of Account Clustering project in France, Spain, Nordics, MEC, Turkey, Mexico. Continuous harmonization of processes among above units (automation of e-leads, geolocation, main catalogues clean-up). Analyzing yearly KPIs for several Market Organizations (BI, Bex Analyzer, Hana report, Excel). Creating training documents for new functions and system enhancements. Updating current manuals for CRM administrators. Creating surveys and analysis of sales skills among 5 Market Organizations.

  • Senior SAP BUSINESS PROCESS TRAINER & PROJECT MANAGER

    at METTLER TOLEDO

    January 2016 - January 2019

    Województwo Mazowieckie

    Providing SAP trainings and workshops (CRM/ECC, Sales and Service processes) to Mettler- Toledo's locations across the world (UK, USA, Germany, Austria, Holland, Poland, Switzerland, France, Malaysia, Singapore) for End-Users, Key-Users, Management Board and new joiners . Developing and updating training materials, manuals that meet end user and business requirements (instructor lead trainings, job aids, simulations, transaction manuals, videos) in context of change management. Running business simulations in the roll-out units. Co-ordinating and managing training activities for deployment wave projects in co-operation with project managers and business representatives. Proactively developing training strategies, standards and tools (co-designer of BO Academy). Maintaining SAP training environment and training landscape (CRM/ECC).

  • ORDER MANAGEMENT SPECIALIST

    at PERKIN ELMER

    September 2013 - December 2015

    Województwo Małopolskie

    Order processing (SAP/ERP, CRM Web UI) and management. Handling complaints returns and billing inquiries. Weekly conference calls (Revenue and Risk Management). SAP S&D Key User. Internal auditor (ISO 9001:2008). Member of Local LEAN Management Team and CSR committee. Liaising with Logistics, Manufacturing and Finance Department.

Education

  • International Business and Management (1 year scholarship)

    at University of Southern Denmark

    2012 - 2013 (1 year) Region Syddanmark

  • HR Management

    at AGH University of Science and Technology

    2010 - 2012 (2 years) Województwo Małopolskie

  • Sociology (multimedia and communication)

    at AGH University of Science and Technology

    2006 - 2009 (3 years) Województwo Małopolskie

Hives