Experience

  • IT Officer

    at Studio International Engineering Consultants

    July 2015 - July 2019

    Dubayy

    Installing and configuring customized high-end engineering design PCs Installation/upgrade of hardware, software, systems, networks, printers, plotters, and scanners across various departments in Design, Structural, MEP, and administration offices Maintained high-end large plotters and printers used by architects Planning and undertaking scheduled maintenance upgrades Talking to clients and computer users to determine the nature of problems, raising tickets with Autodesk, Adobe, Microsoft for elevated issues Investigating, diagnosing and solving computer software and hardware faults Repairing equipment and replacing parts Procurement of specialist components for design PCs Checking computer equipment for electrical safety Inventory data management of hardware & software Maintain Amazon Web Services S3 cloud backup of crucial and confidential company data Roll out new Autodesk Revit, AutoCAD, Lumion software, ensuring hotfixes are up to date Assist remote users in sites

  • Network Administrator

    at Spyro Hotel Supplies

    November 2011 - July 2015

    Dubayy

    •Successfully upgrading an existing system to Dell desktops and laptops •Maintaining and enhancing company’s network •Maintained regular corporate data backups on Amazon Web Services •Administration of Office 365 emails and software

  • Systems and I.T Administrator

    at Dubai Duty Free

    September 2001 - October 2011

    Dubayy

    •Managed escalations for front line engineers, providing them with technical supervision, monitoring the solution correctness and problem resolution progress, ensuring delivery SLA •Dramatic expansion of user-friendly business process through cutting edge technology from Microsoft, IBM & Oracle •Installation and administration of IBM servers, Cisco switches, HP, Epson & Seikosha printers •Provide prompt, accurate & respectful support to users, employing a high degree of customer-service skill & technical expertise while ensuring customer satisfaction •Conducted user familiarization and training exercises for new technology rollouts, on new HP laser printers, and NCR thermal printers •Incubated IT Technology for operations division in Dubai Duty Free within two years, boosting productivity, efficiency, and accuracy •Received multiple best-team awards and Hall-of-fame honorary citations

Education

  • Cisco Certified Network Associate

    at Etisalat education Academy

    2003 - 2003 (1 year) Dubayy

Languages

  • Arabic Native

Hives