Customer Success Representative Tier 2
at Organixx (TruNorth Management)
September 2017 - October 2019
Complete weekly and monthly back office reports regarding sales, refunds, and orders that need special attention Perform supervisory roles such as managing queue, client’s escalation, and team schedules Manages large amounts of incoming calls, chats, and emails and builds sustainable relationships of trust through open and interactive communication Educate and provide accurate information to the customers by maximizing the available tools and resources Converts prospects into customers whenever possible. Keeps accurate and detailed records of customer interactions and processes regarding customer accounts. Follows Company and department’s procedures, guidelines and policies.
Bachelor of Science in Management
at Jose Rizal University
2001 - 2005 (4 years) National Capital Region