Experience

  • Guest Service Center Manager (Call center)

    at Costa Navarino

    April 2010 - at Present

    Peloponnese

     Recruiting, training and leading a team of 16 associates  Handling and carrying out Performance Management Procedures (PMP) and grievance reports  Motivation of associates to achieve high performance and exceed in guest expectations  Determine work procedures, prepare department Rota and expedite workflow  Salesforce GXP Administrator, responsible for the coordination of Starguest for the both resorts (Westin & Romanos, Luxury Collection)

Education

  • Hospitality Services and Catering specialist

    at IEK

    1997 - 1999 (2 years) Peloponnese

Knowledge and keywords

Languages

  • English Native

  • Greek Native

Hives