I am a mid-career level professional with over 8 years of experience in Sales, Administration and Customer Services.
The majority of my experience was as a Beauty Consultant for a major global company (Sephora) for almost 6 years, where I have developed strong sales skills.
at Chalhoub Group
November 2014 - July 2020
Create an welcoming environment and provide excellent customer service including learning about products. Enhance customer experience and brand awareness by promoting multiple brands and products via the demonstration of relevant and personalised options. Maintain accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximize purchases. Attend and engage in team meetings related to budgets and targets and company updates . Ability to suggest beauty tips individually for treating skin related problems. Opening and closing the store. Processing returns and refunds as required in line with company procedures. Training new sales assistants. Working in a commission based sales environment.
at Al Ghurair Retail
July 2014 - October 2014
Greeting and assisting shoppers to find the goods and products they want. Giving advice and guidance on product selection to customers. Being responsible to proceed cash and card payments. Receiving and storing the delivery of large amounts of stock. Keeping out to date with special promotions and putting up displays. Maintaining customer database. Recording orders and sending details to the sales office. Maintaining and developing relationships with existing customers in person and via telephone calls and emails.
at Liwa Trading Enterprises
June 2012 - May 2014
Ensuring excellent customer service. Persuading customers by pointing out advantages of the products. Answered questions regarding store and its merchandise. Handling complaints or passing them on to the appropriate person. Maintaining high standards of display and visual merchandising to ensure the store is well presented. Updating the information of merchandise including calculating the stocks, updating the sales prices and ensuring the items were displayed orderly and neat. Working in a commission based sales environment. Fulfilling orders on behalf of customers using various payment methods. Ensuring excellent customer service.
at BRD - Groupe Societe Generale
July 2011 - May 2012
Advice, explain and promote the services and products of the bank. Assisting the business credit group in setting and attaining goals. Cross-selling the bank's products and services. Encourage the clients to open new accounts. Performing intermediate duties and support related to branch operational activities and financial services. Record all transactions promptly, accurately and in compliance with the bank procedures . Understood and implemented banking regulations and standards. Analyzing and contributing to process advance.
Store in Charge
March 2010 - May 2011
Manage retail staff, including cashiers and people working on the floor. Meet financial objectives by preparing an annual budget. Attend training new launch to identify new products and services. Ensure promotions are accurate and merchandised to the company's standards. Handle customer questions, complaints, and issues. Managing inventory processes, including receiving, ordering and cycle counting. Suggest ways to improve a store sales and the performance of staff members. Identify current and future trends that appeal to customers. Organize and distribute staff schedules. Help retail sales staff achieve sales targets. Manage different departments within the store. Ensure all store opening and closing procedures are properly completed and maintain associated documentation.
Bachelor Degree International Business
at Romanian-American University
2008 - 2011 (3 years) București
Knowledge and keywords