• Operations Manager

    at SelectONE Pty Ltd

    July 2017 - April 2019


    - Operations Administration - Vendor Management - Contract Management - HR administration and on/off-boarding - Recruitment projects - Invoicing and debtors - Assist with internal recruitment

  • Operations Administrator

    at CloudSmiths Pty Ltd (prev Ides Inc who merged with CloudSmiths)

    May 2013 - June 2017


    - Operations Admin - Invoicing and debtors - HR admin - Finance Admin - System and Infrastructure improvements - Project Recon and billing - Debtors - Client and vendor registrations - Event coordination and diary management

  • Sales Support

    at SIS Global Pty Ltd

    May 2011 - September 2012


    • Heading up and creating the sales support function within the sales and marketing department • sales support & heading up operational & quality assurance of the sales support team • Implementing standards, processes and procedures • Business Development Management and Vendor Engagements: Assisting CEO with solution review, contract review and Contract Management • Customer License Management • Customer & Prospect Engagements: Tender Response Management, Proposals, Presentations, Demos and Meetings • Administrator and owner of CRM • Quality assurance and management of the Sales Process • Coordinating events • Recruitment for the sales support role • Supporting the sales staff with an internal sales function, compiling proposals and responding to tenders

  • Support Coordinator & support role to Director, Support Services

    at PCB Technlogies Pty Ltd

    May 2007 - April 2011


    - Providing operational support to IT Technicians, Sales, Accounts, Support Staff & Director • Providing service support to clients and conducting client liaison • Coordinating the sales, workshop, procurement and support service delivery to clients • Liaison and coordination of services from sub-contractors • Quality Control & processing of service and support documentation, time logs, time-to-service contract reconciliation & billing, sub-contractor billings and petrol reconciliation process • Quality Control / Evaluation of service delivery • Compile &reconcile quotations to support logs & billing • Database maintenance in terms of client details and service contracts • Support Function: Manage Technical Schedule, assist clients with problem resolution, complaints and service assistance • Diary management, meeting scheduling, management & Admin • Project and support task coordination and reconciling projects • Drafting various documentations & communication

  • Operations Administrator

    at Call Force Direct

    November 2006 - May 2007


    Work with Financial Director, Sales Director & Operations Manager • PA & Admin functions • Drafting and design of Corporate communications (internal and external) • Managing strategic planning documentation, corporate documentation & corporate branding • Assess, maintain & improve internal systems, procedures, processes &standards • Administer RF Information, RF Proposals, RF Quotation • Event coordination: internal & external • Logistics & travel • Receiving & processing of new client prospects and interrogation of information in respect of job specifications and requirements • Design & improvement of management information systems • Reconciling creditor accounts • Drafting & document management of various written communication & confidential info


  • Matric

    at Springfield Convent

    1985 - 1989 (4 years) Province of the Western Cape


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