Passionate about Digital Transformation & New technologies and their impact on Various Business Functions...


  • Alliance and Account Management/HRBP

    at Soft Flow Group

    April 2014 - February 2019

    Mohafazat Mont-Liban

    o Partner and Alliance Management:  In Charge and handling all Partnerships & Alliances With Vendors (SAP & Microsoft) and business Partnerships across the MENA region (Fujitsu…) • In Charge of Maintaining and improving Partnerships with IT Vendors • In Charge of relevant business Planning and follow-up on execution with relevant stakeholders • In Charge of Go-To-Market Planning and Co-Sell Strategies and follow-up on execution with relevant stakeholders • In Charge of compliance and all selling authorizations • In Charge of all required Certifications and Certifications Updates • Business Development Contribution, Sales KPIs monitoring • Sales and Account Management (Business Solutions, SLAs Management, and tracking) o HRBP: Had a dual role and handled as well as major HR Responsibilities, Including but not limited to Internal implementation of SAP SuccessFactors (HRIS)

  • Customer Account Manager

    at Panda Energie Liquide SARL

    July 2012 - April 2014

    Mohafazat Mont-Liban

     Maintaining & Improving Relationships with Clients  Upselling and suggesting Services  Sales and Business Development acting as a Product Advisor  Collection Management & Follow-up  Customer Service & Customer Engagement (Satisfaction and Loyalty)

  • HR Trainee

    at Sanofi Aventis

    March 2012 - May 2012


     Job Descriptions - Talent Management - Job Fairs - CV Screening

  • HR Trainee

    at Murex Systems sal

    November 2011 - February 2012


     Performance Appraisals - Scheduling Interviews - Onboarding System - Competencies

  • Accounting Assistant

    at Midware Data Systems sal (ITG Holding)

    November 2008 - September 2011


     Issuing invoices, Statements of Accounts, Purchase Orders, Stock entries (cost of goods calculation: freights, insurance, bank charges, clearance…)  Acting as the Sales Team Point of Support (back office)  Correspondences with suppliers (local & foreign) &customers  Inventory Management  Coordinating with warehouse& stock keeper and follow up on logistics issues &deliveries on a daily basis.  Money Collection Management

  • Operations Assitant

    at Maintenance Services Providers (ITG Holding)

    March 2008 - November 2008


     Data entry on CMMS (Computerized Maintenance Management System)  Data entry on Traverse (Cash Receipts, Payments, Stock entries…)  Call center & customer service  Finalization of maintenance contracts  Quotations and administrative correspondence letters

  • Administrative Assistant

    at Samsung CTC (HVAC Contracting Department)

    October 2007 - February 2008


    Temporary Assignment: Replacing an employee on her maternity leave Issuing Quotations; preparing offers, In Charge of Stock reservation, & e-mail correspondences, etc…

  • Internship (required by University of saint joseph -USJ)

    at Bank Audi SAL

    July 2006 - September 2006


    Customer Service section


  • Human Resources Management

    at Saint Joseph University (USJ)

    2009 - 2013 (4 years) Beyrouth

  • Business Administration and Management

    at Saint Joseph University (USJ)

    2004 - 2007 (3 years) Beyrouth


  • Arabic Native

  • English Negotiation

  • French Negotiation