https://www.linkedin.com/in/maricel-de-guia-916931136/

Experience

  • Executive Virtual Assistannt

    at Staffvirtual

    May 2015 - at Present

    National Capital Region

    Executive Virtual Assistance- CS Email/Chat and Phone support for Erincondren -Responds to customer's email or chat regarding order inquiry. -Online account support for Erin Condren's new and existing customers. -Provides order status and process followups for back orders. -Process cancellations, refund requests and store credits. -Process replacements and reprints for missing and damaged items. -Provides support for product information and inquiries. -Order tracking.

  • Customer Consultant (voice)

    at Teletech Powered by Telstra

    February 2015 - April 2015

    National Capital Region

    Telstra Moves Department Consumer Moves Consultant - Provides assistance to customers who have existing plans in moving services. -Offer Telephone, Internet and Cable services to new and existing customers. -Provide standard phone and online support to telstra home phone and broadband. -Assist with installation and disconnection process for standalone and bundled services. -Set up appointments for technician visits for installations for new/existing and disconnection inquiries. -Provides assistance to bill inquiries and payment processing.

  • Collections Specialist (voice)

    at Telus International Philippines

    July 2014 - November 2014

    National Capital Region

    Sprint Mobility Consumer Finance Service Specialist -Collection Calls -Providing customer service regarding collection issues, process refund requests, process and review account adjustments and discrepancies and short payments. -Perform assigned tasks and duties necessary to support account receivables. -Assist customer disputes as they pertain to payment of outstanding balance that are due. -Participate in team plan meetings. -Meet defined department goals and activity metrics. -Basic trouble shooting of phone network and manual programs.

  • Billing Specialist

    at Convergys

    December 2012 - March 2014

    National Capital Region

    AT&T Mobility Billing (Chat) Specialist -Assist with billing concerns and disputes. -Online account management. -Process phone, accessories and SIM upgrades and new activation.. -Educate customers in managing and navigating wireless account. -Performs basic trouble shooting with network software and hardware issues. -Change/Add plans and features for wireless account. -Assist with payment plans and credit adjustments.

Education

  • BS Mechanical Engineering-Undergraduate

    at Technological Institute of the Philippines-Manila

    2009 - 2012 (3 years) National Capital Region

Services offered

  • Executive Virtual Assistant

    http://www.staffvirtual.com/
    https://youtu.be/BVEv6X5t4_k?list=PL4KK5T72_nWlmv4eYVRqEwBFAd-jDO-v8

    Virtual Assistant services are popular nowadays because entrepreneurs, small business owners and startups save a lot of time and money through them. Particularly in demand are Executive Virtual Assistants. An Executive Virtual Assistant, or EVA, is a person who provides high-level administrative support to entrepreneurs or companies remotely or "virtually". They perform tasks and other details as dictated by the client through email, chat, fax, telephone, and any other way agreed upon. You can count on EVAs to deliver quality support to help your business meet its goals.

    An Executive Virtual Assistant works “behind the scenes” virtually, providing office administration, customer relations, project management, writing expertise, presentation preparation, and much more. Various tasks that you need to accomplish on a daily basis such as replying to emails and answering phone calls, to arranging schedule and meetings are taken up by these expert assistants so you could focus on your expertise and shine. Because when you're being pulled in a million directions, having an EVA partner you can trust to help you get more things done is invaluable.

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