Experience

  • Sales Associate

    at Refinitiv Asia Pte Ltd

    September 2017 - at Present

    Singapore

    -Compile sales reports to be used in sales meetings -Gather account history and market data as requested  -Assist Sales Director with forecasting and budget preparation  -Serves as a primary resource for sales and account management teams to understand content/product offerings, business policies, commissions, order processing, credits, promotions, incentives and procedures and assists in problem solving all issues.  - Act as first line support for process and system queries, monitor on an ongoing basis and implement solutions for recurring issues that arise.  -Support obtaining signed contracts, order forms from customers and trials management  - Support customers with complaints about administrative issues, working closely with internal stakeholders to resolve

  • Sales Operation Executive

    at FIS Global Trading Pte Ltd

    September 2011 - August 2017

    Singapore

    -Assisting Sales in APAC region in the execution of contracts, from liaising with Finance and Business for approval and Contracts for execution to signing of contracts.  -Manage post contracting processing, from distributing to all departments, handling of hard and soft copies, maintaining accurate database and others relevant duties.  -Manage and assist termination of contracts from clients, from procedures to reporting.  - Generate regular reports for the ongoing assessment of active contracts in order to track renewals.  -Ensuring sales documentation and flows are properly documented, filed and communicated to respective departments  -Supporting Division Heads by providing broad spectrum of secretarial and administrative duties.  -Ensuring effective management of business travel management  -Managing claims submissions for department staff to be in compliance with company procedures and to ensure timely submission.

  • Assistant Revenue Manager

    at Hilton Singapore

    June 2010 - May 2011

    Singapore

    -Assist in research of competitors’ pricing of Rooms, Events and F&B segments to determine pricing strategy and price points.  -Assist in rate collection process using tools  -Keep up to date with global and regional issues impacting market and hotel. -Keep track on competitor’s pricing strategy and review hotel’s pricing and availability with Revenue Manager.  -Assist in preparation of Rolling Forecast and annual Revenue Plan.  -Monitor and ensure that selling strategies are consistent across all Distribution Channels.  -Monitor overbooking level set  -Use all relevant data sources to identify opportunities for revenue maximization.  -Assist in preparation of reports needed for the Revenue and Sales Meeting -Analyze and review all business intelligence reports and making recommendations to the Hotel Management -Record and analyze all no shows, cancelled, refused, lost and waitlisted business.

  • Business Operations Executive - APAC

    at Sun Microsystems Pte Ltd

    March 2008 - March 2010

    Singapore

    -Work directly under Sun Services VP, Asia Pacific.  -Assist the APAC sales team in analyzing the business for the region.  -Scope covers data mining of regional market research, customer and marketing information.  -Generate regular reports for the ongoing assessment of the effectiveness of marketing programmes and activities.  -Provide marketing with lead management reports in order to track opportunity generation, pipeline impact and marketing impact to the overall business.  -Generate quarterly corporate reporting and management reporting for regional and industry revenue trends.  -General administrative work which includes planning of schedule, maintenance of calendar and claim reimbursement process

  • Market Analyst

    at InterContinental Singapore

    March 2006 - March 2008

    Singapore

    -Extract data from Data Warehouse and automate reports using MS Excel.  -Generate reports and preparing of monthly reports, forecasting, budgeting and analyzing operation.  -Perform analysis and interpretation of data.  -Participate and support the competitive analysis and identified segment evaluation to facilitate business and marketing decision-making.  -Participate and support the market, trend analysis and the associated data analysis in aiding business and marketing decision-making.  -Prepare weekly and monthly position of actual results against budget.  -Maintain master data and perform quality audit checks in Delphi system.  -Administrative function to Director of Sales & Marketing which includes planning of schedule, maintenance of calendar and department’s requisition.

Education

  • Bachelor of Business and Administration

    at Kennesaw State University

    1993 - 1995 (2 years) Georgia

Languages

  • English Native

  • Malay Elementary

  • Chinese Conversation

Hives