at Refinitiv Asia Pte Ltd
September 2017 - at Present
-Compile sales reports to be used in sales meetings -Gather account history and market data as requested -Assist Sales Director with forecasting and budget preparation -Serves as a primary resource for sales and account management teams to understand content/product offerings, business policies, commissions, order processing, credits, promotions, incentives and procedures and assists in problem solving all issues. - Act as first line support for process and system queries, monitor on an ongoing basis and implement solutions for recurring issues that arise. -Support obtaining signed contracts, order forms from customers and trials management - Support customers with complaints about administrative issues, working closely with internal stakeholders to resolve
Sales Operation Executive
at FIS Global Trading Pte Ltd
September 2011 - August 2017
-Assisting Sales in APAC region in the execution of contracts, from liaising with Finance and Business for approval and Contracts for execution to signing of contracts. -Manage post contracting processing, from distributing to all departments, handling of hard and soft copies, maintaining accurate database and others relevant duties. -Manage and assist termination of contracts from clients, from procedures to reporting. - Generate regular reports for the ongoing assessment of active contracts in order to track renewals. -Ensuring sales documentation and flows are properly documented, filed and communicated to respective departments -Supporting Division Heads by providing broad spectrum of secretarial and administrative duties. -Ensuring effective management of business travel management -Managing claims submissions for department staff to be in compliance with company procedures and to ensure timely submission.
Assistant Revenue Manager
at Hilton Singapore
June 2010 - May 2011
-Assist in research of competitors’ pricing of Rooms, Events and F&B segments to determine pricing strategy and price points. -Assist in rate collection process using tools -Keep up to date with global and regional issues impacting market and hotel. -Keep track on competitor’s pricing strategy and review hotel’s pricing and availability with Revenue Manager. -Assist in preparation of Rolling Forecast and annual Revenue Plan. -Monitor and ensure that selling strategies are consistent across all Distribution Channels. -Monitor overbooking level set -Use all relevant data sources to identify opportunities for revenue maximization. -Assist in preparation of reports needed for the Revenue and Sales Meeting -Analyze and review all business intelligence reports and making recommendations to the Hotel Management -Record and analyze all no shows, cancelled, refused, lost and waitlisted business.
Business Operations Executive - APAC
at Sun Microsystems Pte Ltd
March 2008 - March 2010
-Work directly under Sun Services VP, Asia Pacific. -Assist the APAC sales team in analyzing the business for the region. -Scope covers data mining of regional market research, customer and marketing information. -Generate regular reports for the ongoing assessment of the effectiveness of marketing programmes and activities. -Provide marketing with lead management reports in order to track opportunity generation, pipeline impact and marketing impact to the overall business. -Generate quarterly corporate reporting and management reporting for regional and industry revenue trends. -General administrative work which includes planning of schedule, maintenance of calendar and claim reimbursement process
at InterContinental Singapore
March 2006 - March 2008
-Extract data from Data Warehouse and automate reports using MS Excel. -Generate reports and preparing of monthly reports, forecasting, budgeting and analyzing operation. -Perform analysis and interpretation of data. -Participate and support the competitive analysis and identified segment evaluation to facilitate business and marketing decision-making. -Participate and support the market, trend analysis and the associated data analysis in aiding business and marketing decision-making. -Prepare weekly and monthly position of actual results against budget. -Maintain master data and perform quality audit checks in Delphi system. -Administrative function to Director of Sales & Marketing which includes planning of schedule, maintenance of calendar and department’s requisition.
Bachelor of Business and Administration
at Kennesaw State University
1993 - 1995 (2 years) Georgia