Proven Quality Professional with expertise in Quality Auditing, ISO 9001, Regional Quality Compliance, Quality and Business Management Systems implementation at the Factories, External (Contract) Manufacturing Organizations and Business Units. Instrumental in streamlining and improving processes

Experience

  • Commercial Quality Manager

    at Reckitt Benckiser

    January 2016 - August 2019

    Dubayy

    Regional Management of 12 countries, including Gulf (GCC), Levant countries and Iran. Key Team Leader responsible for Finish Goods and Quality Compliance and Quality (Business) Management System implementation in all departments of the organization Oversaw and comprehensively managed Quality Management System needs of the organization Streamlined compliance during storage, distribution and transportation of Finish Goods Drive Quality Management System implementation in the organization by developing, documenting and maintaining Standard-Operating-Procedures (SOPs) for relevant Departments Directed different Teams and regularly trained new joiners, stakeholders from numerous departments on relevant SOPs and processes. Slashed Customer Complaints and internal Non-Conformance Issues by 30% by means of in-depth investigations with more than 40 manufacturers globally and developing recommendations for CAPA implementation and Effectiveness Check

  • Senior Quality Associate

    at Reckitt Benckiser

    January 2014 - January 2016

    Dubayy

     Managed numerous External Manufacturing Organizations (EMOs), Raw and Packaging Materials Suppliers with different technologies across the region.  Conducted EMOs, Raw and Packaging Materials Suppliers audits, led on-going quality improvement projects, followed up CAPA and ensured effective implementation.  Achieved zero quality issues by leading and qualifying New facility for Powder production. Ensured New Plant is compliant to ISO 9001 Quality Management System.  Enhanced GMP and Hygienic practices and standards across EMOs, Raw and Packaging Materials Suppliers by ensuring continuous improvement.  Documented EMOs responsibilities by developing and maintaining Document Control process between RB and EMOs, including Techincal (Quality) Agreements. 

  • Quality Coordinator

    at Reckitt Benckiser

    May 2011 - January 2014

    Dubayy

    Designed and implemented Quality assurance system between RB an EMOs. Investigated Customer Complaints and Non-Conformance Issues. Recommended and monitored Corrective and Preventive Actions (CAPA) at EMOs. Conducted analysis of ESMA standard and reviewed existing formulations resulting in savings of 150 k GBP, while ensuring compliance. Eliminated Water quality issues by assessing Water treatment at EMOs versus standards and Hygienic Design Guidelines and ensured Action plan recommended is in place for improvement and compliance. Reviewed and improved In-process control at EMOs so that it was even extended to another Customers based on my suggestions. Designed and implemented the process for NPD and EPD (both local and imported) Release for Sale, including Quality Agreement between RB Factories and Business Unit for imported products to ensure zero issues and low risk at launch. Developed, documented and implemented DC, Customer and Consumer Complaints Management SOP.

  • Quality Project Leader

    at Reckitt Benckiser

    November 2010 - May 2011

    Lagos State

     Set up of complete Quality Control and Assurance system at the factory by enforcing chemical and microbiological control implementation, developing and implementing Quality Control plan for In-process Control check.  Enhanced and brought to GMP compliance Raw and Packaging Transportation and Storage conditions.  Enforced Quality Culture and GMP implementation in all areas by training all employees at the Production and Warehouses.  Developed and implemented Internal Audit program and execution to ensure processes being followed according to the trainings provided.  Accomplished and well-organized leader continually encouraging individual and team results to new highs with consistency.

  • Senior Quality Supervisor

    at Reckitt Benckiser

    May 2008 - November 2010

    Moskovskaya Oblast’

     Established a Comprehensive Automatic fully integrated Incident Management System to document and control non-conformities effectively used for quality issues from suppliers, in production and from customer, consumer and distribution centers issues and complaints.  Key Team Leader responsible for customer service support, contact of CARE system, investigation of issues at production and at market and CAPA development and implementation.  Instigated hygiene zoning throughout manufacturing area and relevant GHP implementation for the microbiologically sensitive areas. Implemented HACCP system effectively.  ISO standards implementation (9001, 14001) at the site.  Managed and trained the Team to its next level of maturity and knowledge of Quality Management System and standards.

  • Quality Supervisor

    at Reckitt Benckiser

    February 2007 - May 2008

    Moskovskaya Oblast’

     Assured Quality control of all aspects from Raw and Packaging Materials Incoming Control and release, In-process Quality Control to Finish Goods Release.  Led GMP (Housekeeping) and Hygiene practices implementation at the site, developed the questionnaire for each division, trained all relevant factory employees on the requirements. As a result, GMP (Housekeeping) and Hygiene KPI raised from 30% to 70% within 3 months.  Development of strong team atmosphere and individual training to better regulate production.  Performed internal laboratory testing and in-process checks within the factory.  Identified and handled Non-Conformances in order not to release non-conforming Finish Goods to the market.

  • Production Shift Supervisor

    at Reckitt Benckiser

    May 2006 - February 2007

    Moskovskaya Oblast’

     Supervised approximately 100 associates at liquid and powder production areas on shift basis  Expanded the team by relevant people for the production division missing.  Coordinated production by managing timely supply of Raw and Packaging Materials to ensure Production as per the plan.  Developed strong team atmosphere and individual training to better regulate production and bring the Team to its next level of maturity and discipline, resulting in Production KPIs being achieved regularly for the first time.

  • Production Shift Supervisor

    at Russian Niva

    October 2004 - May 2006

    Moskva

     Supervised approximately 100 associates on shift basis.  Shiftly report supervision related to materials entry and consumption.  Managed timely supply of Raw and Packaging Materials to ensure Production as per the plan.

  • Process Engineer

    at Ochakovo

    July 2002 - October 2004

    Moskva

     Simultaneously worked as Process Engineer and as a Shift Supervisor across the factory, including Beer manufacturing all divisions, Soft drinks and Alkomixes divisions.  Performed Quality policy implementation.  Conducted Technology parameters supervision to ensure process is running as per the specifications. Participated in new range of alkomixes developing.  In-depth reporting and registration of Alcohol consumption as a Strategical and Controlled Raw Material.  Personnel Management.

Education

  • ISO 9001 QMS Lead Auditor

    at SGS/ IRCA

    2015 - at Present (5 years) Dubayy

  • Six Sigma Green Belt

    at ASQ

    2014 - at Present (6 years) Dubayy

  • Biotechnology

    at Technologic State Academy

    1997 - 2002 (5 years) Voronezhskaya Oblast’

Languages

  • Arabic Conversation

  • English Negotiation

  • Russian Native

Hives