Experience

  • Customer Services

    at Absa Bank

    June 2018 - November 2018

    Eastern Cape

    Assisted customers promptly and politely in person and via telephone. Helped drive sales goals and achieve monthly sales. Communicated clear expectations and goals to each team member. Answered product questions with up to date knowledge of products. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

  • Sales Receptionist

    at Absa Bank

    June 2015 - June 2018

    Eastern Cape

    Kept reception area clean and neat to give visitors a positive impression of the company. Greeted customers and visitors in person and via telephone calls. Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction. Received and routed business correspondence to correct department or staff member. Coordinated office inventory by restocking supplies and placing purchase orders.

  • Branch Administrator

    at Absa Bank

    June 2000 - June 2015

    Eastern Cape

    Analyzed departmental documents for appropriate distribution and filing. Responded to customer requests via telephone and email. Copied, logged and scanned supporting documentation. Entered details such as payments, account information and call logs into the computer system. Verified data integrity and accuracy

  • Secretary

    at Absa Bank

    June 1995 - June 2000

    Eastern Cape

    Carefully wrote down all phone messages and relayed them to the appropriate personnel. Wrote and edited professional correspondence, memorandum and emails. Answered the phone by the second ring and greeted callers enthusiastically. Recorded and distributed meeting minutes.

  • Typist

    at Department of Labour

    March 1991 - May 1995

    Eastern Cape

    Typed Departmental and Personal documents with 45 WPM and with 100 % accuracy.

Education

  • Banking Certificate

    at Institute of Bankers

    1997 - 1999 (2 years)

  • Office Administration

    at Port Elizabeth Techinikon

    1990 - 1990 (1 year) Eastern Cape

  • Matriculated

    at High School Carel du Toit

    1989 - 1989 (1 year) Eastern Cape

Services offered

  • Receptionist with Administrative Experience

    Accomplished at meeting deadlines and working with a high level of multicultural awareness and adaptability

Knowledge and keywords

Languages

  • English Native

  • Afrikaans Native

Hives