Order Management Specialist
at British Petroluem
March 2016 - July 2019
Provide customer service via the internet, phone, fax and email to support activities including: • Account set-up, allocation and delivery issues. • Order processing and order fulfilment. • Sales order tracking. • Monitor supply outages and react accordingly for incoming and existing orders. • Retail marketing programme information, policy and product fulfilment. • Retail site experience complaints, fuel quality claims, site locator etc. • Complaint resolution, identification and management of complaint root causes. • Log, assign and track progress of queries and customer requests from receipt to completion ensuring data is accurately entered and maintained in all customer service and data collection systems. • Support GBS activities through immediate triage, escalation (high risk customer issues - financial, legal, reputation), resolution or logging and forwarding of customer inquiries / issues.
2002 - 2006 (4 years) Budapest főváros