Experience

  • Customer service Guest specialist

    at Booking.com

    March 2018 - at Present

    Provincie Noord-Holland

    - Clear Communication Skills - Performed training in a classroom setting and as live calls to transition students to their assigned teams - Involved with recurrent training, curriculum development, and implementation training for new policies, procedures, and systems.

  • Wardrobe stylist/Personal shopper

    at Freelancer

    January 2016 - January 2018

    Lombardia

    - Providing fashion advice - Choosing and coordinating outfits for personal time/events

  • Sales assistant - Asssistant Manager

    at Selfridges

    November 2013 - July 2014

    London

    Full-time employee in Selfridges (I worked for brands like Chanel, Armani, Viktor&Rolf, YSL, Liz Earle, etc.), later on promoted to Assistant Manager for “The Organic Pharmacy”. • Responded to customers’ questions and requests in a prompt and efficient manner. • Engaged with customers in a sincere and friendly manner. • Completed all cleaning, stocking and organizing tasks in assigned sales areas. • Prioritized helping customers over completing other routine tasks in the store. • Greeted customers in a timely fashion while quickly determining their needs. • Recommended merchandise to customers based on their needs and preferences

Education

  • Fashion Culture and Management

    at Bologna University

    2014 - 2017 (3 years) Emilia-Romagna

  • Fashion Cultures and Techniques

    at Bologna University

    2009 - 2013 (4 years) Emilia-Romagna

Languages

  • Italian Native

  • English Negotiation

Hives