Experience

  • Supply Chain Manager

    at Bytes System Integration

    January 2017 - May 2019

    Gauteng

    Lead and managed the following departments within the Supply Chain: pricing, purchasing, logistics, inventory control, warehousing and transportation. Departments consisted of 30 employees. Direct, coordinate, assign, monitor and review the work of individuals engaged in supply chain related duties. Understand customers’ needs, service those needs, and maintain and develop positive business relationships with a customer’s key personnel involved in or directly relevant to supply chain activities. Collaborate with staff, other departments, senior management, and decision makers to share information, problem solve, and to clarify management objectives. Develop and / or participate in the development of the supply chain strategy for the organization. Direct and manage corporate governance and regulatory compliance. Establish key performance indicators, monitor ongoing performance, and improve performance against set goals.

  • General Manager Support Services

    at Browns the Diamond Store

    August 2015 - December 2016

    Gauteng

    Designing and documenting process flow for the allocated departments. Review current Supply Chain and Procurement business processes, policies and procedures, recommend and implement improvements and ensure compliance. Manage all procurement execution activities. Implement strategic procurement to reduce lead time and costs, including sourcing strategy, supplier selection and evaluation, quality management, customer relationship management and performance measurement. Optimize overall logistics activities by identifying and implementing opportunities to improve operating efficiencies, reduce costs and streamline processes. Manage the maintenance team, insuring that required tasks are performed in a professional and timely manner. Project management, supervising and coordinating work: - contractors and service providers. Budget and cost control management. Ensure appropriate service levels and relationship management with outsourced suppliers.

  • Returns Manager

    at USN

    August 2014 - July 2015

    Gauteng

    Day to day management of inbound return shipments through 3PL facility. Developing and using returns data to identify opportunities for improvement. Working with internal stakeholders, suppliers, and the fulfilment centre to design processes and ensure a great returns experience for customers. Anticipating problems and recommending solutions. Managing the generation of USN claim number and logging of Claim/Upliftment in Imperial CRM System. Ensuring that all relevant documentation is correct & received to proceed with collection. Ensure claims are processed timeously to ensure customer satisfaction. Liaising with Channel managers regarding return to ensure that all possible avenues have been investigated to prevent return. Provide feedback to all internal and external customers regarding the status quo of the claims. Resolves claim disputes and address invalid claims with customers. Records new claims weekly. Early detection of claim trends per customer.

  • Logistics Manager

    at Qrent SA

    February 2013 - July 2014

    Gauteng

    Responsible for overseeing the inventory management process, defining departmental strategies. Manage customer service activities including order entry, customer satisfaction, interface with sales, technical, and quality ensuring that Qrent’s customer service creates competitive advantage in marketplace including resolving critical customer complaints. Maintain receiving, warehousing and distribution operations by initiating, coordinating and enforcing program operational and personnel policies and procedures. Safeguard warehouse operations and contents by establishing and monitoring security procedures and protocols. Motivate, organize and encourage teamwork within the workforce to ensure set productivity targets are met. Driving reverse Logistics facility for End of Term Hardware being returned from Finance deals. Designing and documenting process flow for the division. Source product internationally (Europe, UAE, America, China). Facilitate imports.

  • Supply Chain Manager

    at On the Dot Distribution

    May 2007 - January 2013

    Gauteng

    Inbound & Outbound Logistics alignments thru overall strategies and objectives. Development and Implementation of Supply Chain Strategies. Identifying and addressing opportunities to continuously improve service, costs and efficiency in the Supply Chain Process in making recommendations for changes to the Supply Chain; ensuring cost effectiveness and alignment to business objectives in meeting Customer and Client requirements. Build strategic working relationships with Clients and maintain a high level of direct/indirect contact to ensure that specific requirements are addressed, in order to monitor and grow existing business. Identify, generate and implement new business opportunities on continues basis in order to achieve predetermined targets, actively promoting up-selling possibilities to own portfolio of Clients. Implement and co-ordinate Client related Project plans. Manage the negotiation of supply agreements and contracts.

  • Account Manager

    at On the Dot Distribution

    May 2006 - April 2007

    Gauteng

    Meet Budget(s), goals, targets and due-dates as to create value for business. Ensure Products/Services consistently meet Customer requirements (consistently on time and at the right level of quality & quantity). Investigate/research results were relevant and promote effective business decision-making and strategies. Select, develop and retain critical skills and talent in the function. Contribute to company and product brand, and image and business leadership. Develop and execute functional operating plans which directly support the business strategy. Ensure that all significant business risks are identified and implement plans to address the risks. Optimise/improve systems and processes in ways that deliver productivity gains. Oversee, support and assist other functions and divisions. Achieve customer acquisition and retention targets. Monitor correct integrity of the Primary clients Master File on the ERP system.

  • Expediting Team Leader

    at On the Dot Distribution

    October 2005 - April 2006

    Gauteng

    Running of 3 divisions, managing and reporting on them. Formulating SOP’s, SLA’s, process flows and flow charts. Continuously looking for ways to improve on these. Managing operations performance and utilization of space and staff

  • Export Co-ordinator

    at Aranda Textile Mills

    October 2003 - September 2005

    Gauteng

    Processing and costing of orders. Preparing of all export documentation, LC’s and budgets. Arranging of production of these orders too specifications.

  • Yields Controller / Costing clerk

    at Nola Industries

    January 2003 - September 2003

    Gauteng

    Managing Costing of Nola products, Recoupments. Reverse logistics. Planning and Controlling usage of raw materials.

  • Deports Clerk

    at Nola Industries

    April 2002 - December 2002

    Gauteng

    Handling 3 off-site Depots. Forecasting, Claims and POD management, Responsible for damages and stock movement.

  • Warehouse Supervisor & Assistant Administrator

    at Hunter Douglas

    February 2000 - March 2002

    Gauteng

    Managing a small Warehouse and the procurement of stock. Control of Stock Imports. Invoicing of all Debtors and Creditors. Liaising with all Customers to ensure high Service levels.

Education

  • Basic Bookkeeping

    at Damlin

    2002 - 2002 (1 year) Gauteng

  • National Higher Diploma Purchasing Management

    at Technickon Pretoria

    1997 - 1999 (2 years) Gauteng

  • Senior Certificate

    at Riebeeckrand Highschool

    1992 - 1996 (4 years) Gauteng

Services offered

  • Supply Chain Management

    An experienced and motivated Supply Chain Manager with invaluable knowledge in planning, implementing and monitoring the overall supply chain strategy in order to maximize efficiency and productivity. Highly focused with a comprehensive understanding of logistics, procurement and supply chain. Boasting a consistent & proven track record of successfully employing best business practices that improves efficiency, reduces operating costs whilst increasing performance, all within very tight time lines and budget.

Languages

  • Afrikaans Native

  • English Negotiation

Hives