4 yrs of experience of customer service/coordinator in the No. 1 Logistics Company in the Philippines.

Experience

  • Customer Service / Logistics Coordinator

    at Asian Tigers Mobility, Inc.

    August 2015 - May 2019

    National Capital Region

    • Managing incoming calls and customer service inquiries. • Identifying and assessing customer’s needs to achieve satisfaction. • Provide accurate, valid and complete information by using the right methods/tools. • Assists inquiries of various accounts relative to Customs Processing and delivery of imported goods. • Maintains updated records of all cargo status and relay the same to respective accounts. • Monitors shipment, especially of new accounts to ensure repeat service. • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution. • Responsible for documents received and for correct, accurate and complete attached of all documents that are required by the customs. • Makes daily shipment report of incoming shipments to all consignee requesting such. • Prepares request for payment (in prescribe form) for collect charges of consignee that may be advance by the company.

Education

  • Bachelor of Science in Customs Administration

    at Lyceum of the Philippines University-Batangas

    2009 - 2013 (4 years) Calabarzon

  • Bachelor of Science in Customs Administration

    at Luceum of the Philippines University-Batangas

    2009 - 2013 (4 years) Calabarzon

  • Bachelor's Degree

    at Lyceum of the Philippines University-Batangas

    2009 - 2013 (4 years)

Services offered

  • Coordinator / Customer Service

    • Managing incoming calls and customer service inquiries.
    • Identifying and assessing customer’s needs to achieve satisfaction.
    • Provide accurate, valid and complete information by using the right methods/tools.
    • Assists inquiries of various accounts relative to Customs Processing and delivery of imported goods.
    • Maintains updated records of all cargo status and relay the same to respective accounts.
    • Monitors shipment, especially of new accounts to ensure repeat service.
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution.
    • Responsible for documents received and for correct, accurate and complete attached of all documents that are required by the customs.
    • Makes daily shipment report of incoming shipments to all consignee requesting such.
    • Prepares request for payment (in prescribe form) for collect charges of consignee that may be advance by the company.

Languages

  • English Conversation

Hives