• Senior Sales Associate

    at Apparel Group

    November 2016 - December 2019


    - Delivering excellent customer service at all times. - Indentifying customer needs through creating good rapport. - Updating KPI daily performances. - Directing and overseeing the organization's sales policies, objectives and initiatives. - Setting short- and long-term sales strategies and setting Action Plans to achieve the Budget. - Overseeing stock and pricing Control -Enhancing sales staff performance, accomplishments and competence by planning delivery of solutions. - Dealing With Customer Queries and Complaints. - Maintaining brand standards at all times. -Answering technical and procedural questions for less experienced team members, - Teaching and coaching plus mentoring team members. - Proper delegation and distribution of responsibilities to the team members. - Liaising with the head office

  • Sales Associate

    at Landmark Group

    July 2014 - August 2016


    - Giving the most quality service to customers using SMART selling and helping them make the right choice - Training and developing juniors staff skills - Assortment of goods and requisition from the warehouse - Increasing Sales and aiming to achieve monthly target - Filing and keeping properly documentations of stock in the store - Documentations of daily, weekly and monthly profile report for the department - Handling and solving customer complaints


  • Diploma

    at Nairobi Aviation

    2012 - 2013 (1 year) Nairobi

Knowledge and keywords


  • Arabic Native