Experience in project management, corporate finance, customer service and technical support.

Experience

  • Jr PMO

    at OFFICE SPACE SOFTWARE

    October 2019 - January 2020

    Provincia de San José

    Temporary position. Handling architectural projects for corporate clients. Coordination of the project and follow up on issues regarding floor plan updates primarily. Continuos interaction with teammates using Slack, Podio and Zendesk.

  • Building Administration Helpdesk

    at InterAmerican Development Bank

    July 2018 - December 2018

    Washington, D.C.

    Answering calls and submitting tickets thru Service Now regarding building administrative requests (janitorial, engineering, etc). Also handled requests from Concur.

  • Accounts Receivable Jr Analyst

    at Cargill

    November 2016 - November 2017

    Provincia de Heredia

    Performing collections duties for large portfolios, including but not limited to making phone calls or sending emails to business to business clients (AP personnel, buyers, corporate administration personnel or internal customers). Following up on past due accounts and unpaid balances, by reviewing and analyzing all kinds of issues related to the invoices, credit memos, debit memos, POs, claims, unapplied payments, special customer requests such as yearly statements, etc. Escalating accounts to sales or Business Unit high level personnel to request further action on highly delinquent, credit risk, bankrupt or fraudulent accounts. Account management using SAP, Cortera, JDE, Excel, Outlook.

  • Remote Customer support/Tier 1 support representative

    at EX2 Outcoding

    August 2016 - August 2017

    Provincia de San José

    Providing online level 1 technical support to end users of an event’s app called Spotme Inc., used in iOS and Android devices such as laptops, cellphones and tablets via email. Handling tickets via email to resolve customers’ inquiries and also providing tech support tier 1 for backstage users and developers (application admins). Use of Spot me mobile app, Slack and Zendesk as main tools.

  • AR collector

    at STT Group

    June 2016 - November 2016

    Provincia de San José

    STT Group Undercontract for Oracle Costa Rica Business to business collections. Contacting corporate clients (AP, Finance, Accounting teams) to collect past due balances. Dispute resolution for unrecognized charges, billing errors, etc. Handling low values portfolio. Filing up reports for all accounts assigned in regards to current balances owed by clients, using Oracle platforms and other systems.

Education

  • Bachelor of Business Administration

    at ITCR

    2017 - at Present (3 years) Provincia de San José

  • ServiceNow Fundamentals

    at ServiceNow Training

    2018 - 2018 (1 year)

  • HS Diploma

    at Liceo de Heredia

    1996 - 2002 (6 years) Provincia de Heredia

Languages

  • Spanish Native

  • English Negotiation

  • French Elementary

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