International Guest Service Specialist and promoted to Restaurant Captain, F&B Service
Centara Grand Mirage Beach Resort Pattaya, Chonburi, Thailand November 2014 - at PresentKey Responsibilities:
Responsible for supervising the staff assigned to me in the restaurant.
To run courteous and efficient service operation.
To supervise the service rendered to clients and make sure that its reached high standard and in accordance with the management’s instructions.
To train staff, and correct their faults on a constant basis. To carry out the “Pre-shift Briefing” before the commencement of each shift.
To strive to increase sales and push the sales of the restaurant’s stagnant menu items.
To accept guest complaints, be a good listener, solve such complaints in the most diplomatic way and report to the management.
To check the daily restaurant preparation, laying of tables, cleanliness and the availability of chinaware, crockery, cutlery and glasses, the personal cleanliness and appearance of each individual employee.
Management Trainee, Food & Beverage Service
Crowne Plaza Hotel Bangkok Lumpini Park, Bangkok, Thailand August 2013 - August 2014Key Responsibilities:
Work with managers to plan and direct the work of the organization.
To responsible for the organization and the quality of services offered to the guests at the different F&B outlets.
Oversee all other management assignment throughout the internship.
Reporting directly to the Operations Manager assisting Food & Beverage Leader in the overall day to day operations.
To deal with guest complaints, solve the problems and report to the management team.
Assists all area in the Food & Beverage Department.
Responsible for ensuring clear and constant communication lines are kept with all staff and hotel departments.
Sales Representative, Sales & Marketing
Dhaka Regency Hotel & Resort, Dhaka, Bangladesh February 2013 - July 2013Key Responsibilities:
Meet and exceed individual revenue goals.
Regular Sales calls for continuous relation with existing clients and build new clients
Maintaining relationship with corporate clients.
Generating new business by selling hotel membership programs.
Cooperate with other departments in the Hotel to create an exceptional Guest experience and build strong, comprehensive sales programs.
Work cohesively with co-workers as part of a team.
IUBAT—International University of Business Agriculture and Technology June 2012 - July 2013Key Responsibilities:
Student counseling, admission promotion, helping to the students
Taking class in the absence of faculty and Course Offering
To assist in program and workshop development
Drafts correspondence, agendas, and other documents on behalf of course coordinator
General office duties (filing, photocopying, preparing, receiving and collecting all forms of correspondence)
Bachelor of Arts in Tourism and Hospitality Management
IUBAT—International University of Business Agriculture and Technology
2010 - 2014
(4 years) Dhaka Division