• Customer Care Representative

    at Bell Media

    September 2018 - August 2019

    Région de Rabat-Salé-Zemmour-Zaër

    Technical support for customers facing Crave, HBO, RDS, TSN, Super Ecran or iHeart Radio problems. Assistance for customers who have navigational problems. Registration assistance or cancellation of subscriptions. Processing customer’s emails.

  • Call Center Agent for Scopelec

    at Scopelec Orange

    September 2017 - July 2018

    Région de Rabat-Salé-Zemmour-Zaër

    Obtain client information by answering telephone calls (interviewingclients, verifying information). -Inform clients by explaining procedures, answering questions and providing information. -Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking

  • Sales Assistant

    at Extra Viande

    June 2017 - July 2017

    Région de Rabat-Salé-Zemmour-Zaër

    -Commercial relations, placing orders, documentation and providing all necessary information concerning orders. -Prospecting and searching for customer needs. -Resolving customers issues and verifiying the project progress

  • Administrator

    at Institut Thomas Edison

    May 2016 - June 2016

    Région de Rabat-Salé-Zemmour-Zaër

    Administrative management. Reception management and administrative mail processing. Organization of staff absences and departures. Wages accounting.


  • Master of Business Administration

    at Bahçeşehir Üniversitesi

    2019 - at Present (1 year) İstanbul

  • TCF

    at Institut Francaise

    2019 - at Present (1 year) Région de Rabat-Salé-Zemmour-Zaër

  • Initial Training Occupation Adviser

    at CLCS

    2018 - at Present (2 years) Région de Rabat-Salé-Zemmour-Zaër

  • Bachelor in Business Administration and Management

    at Mohammed V University - Agdal

    2014 - 2019 (5 years) Région de Rabat-Salé-Zemmour-Zaër

  • General University degree

    at Mohammed V University - Agdal

    2014 - 2017 (3 years) Région de Rabat-Salé-Zemmour-Zaër

  • Baccalaureate in Natural Science

    at Institute of Thomas Edison

    2011 - 2014 (3 years) Région de Rabat-Salé-Zemmour-Zaër


  • English Native

  • French Native

  • Arabic Native

  • Spanish Elementary