Experience

  • Store Manager

    at Verizon

    February 2011 - March 2015

    Hlavní město Praha

    Main activities and responsibilities while working and living on each location. • Coached management to take the initiative as leaders to oversee all levels of customer service and by setting daily goals and expectations to create a positive store environment • Excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management • Achieved Company-average mystery shop results by guiding the team to uphold the Company's customer service standard • Conducted walkthroughs with the Store Merchandising Manager and Department Managers on a regular basis with constructive feedback and obtainable goals • Leaded the team to perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures • Achieved the store stock loss goals by training loss prevention awareness and overseeing adherence to loss prevention

Education

  • Business Consultant

    at School of London

    2004 - 2004 (1 year) Londonderry

  • Business Management

    at New York City

    1989 - 1991 (2 years) New York

Services offered

  • customer service trainer

    Corporate Qualify Customer Service Trainer - Retail and Corporate

Knowledge and keywords

Languages

  • Spanish Native

  • English Native

Followers (10)

Hives