Verizon February 2011 - March 2015Main activities and responsibilities while working and living on each location.
• Coached management to take the initiative as leaders to oversee all levels of customer service and by setting daily goals and expectations to create a positive store environment
• Excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management
• Achieved Company-average mystery shop results by guiding the team to uphold the Company's customer service standard
• Conducted walkthroughs with the Store Merchandising Manager and Department Managers on a regular basis with constructive feedback and obtainable goals
• Leaded the team to perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures
• Achieved the store stock loss goals by training loss prevention awareness and overseeing adherence to loss prevention