Sr. Vice President, IT / Technical Operations
at Skinny IT
May 2018 - June 2019
My role was to strategically lead the three organizations’ IT to better align with the organizational values. • Effectively managed organization, network, software, and cloud infrastructure for three organizations with 8 locations spread throughout 4 countries simultaneously. • Managed, mentored and supported a team of IT managers, back-end/front-end developers, software programmers, configuration techs, system administrators, testers and IT support staff. • Oversaw technical development and IT projects in a manner which fit with the overall company plans and goals. • Implemented a structured IT Change Management and Control policy across three organizations. • Managed relations with vendors to get the best pricing possible on the best products for our business needs. • Created and managed the IT budgets for the three organizations, including capital expenditures, operational projects, services, salaries and new technologies.
Sr. Manager, IT / Technical Operations
at Skinny IT
March 2016 - May 2018
My role was people management, budgeting, vendor relations and negotiations, procurement and deploying technical solutions for Fortune 500 clients. • Mentored and trained IT department staff, emphasizing the importance of personal interaction and customer satisfaction. • Developed, documented and managed policies and procedures for day to day operating activities. • Developed IT solutions for small to medium-sized businesses to enhance their productivity while cutting down hardware and software costs. • Restructured internal services, moving the companies from old technologies into newer, modern technologies. • Led cross-functional teams and manage multiple projects with competing priorities and interact with technical and non-technical groups across all organizational levels.
Director, IT / Network Services
October 2011 - March 2016
My role was people management, IT budgeting, vendor relations and negotiations, procurement and leading the IT infrastructure of the organization. • Delivered business services and reduced IT expenditures resulting in organizational realignment, system refinement and significant cost savings. • Managed and supported an IT team consisting of 3 managers and 18 support staff. • Conducted in-depth technical analysis of all systems, including the governance framework, architecture and disaster recovery and business continuity; delivered gap analysis and recommendations, attaining 99% up time. • Saved more than $350K per year through aggressive negotiation of contracts and pricing on a budgeted $1 million for hardware/software purchases and consulting services.
October 2004 - September 2011
My role was to manage the IT personnel and IT infrastructure of the organization. • Managed and supported a team of 8 IT staff, supporting 300+ users spread throughout 3 domestic sites. • Managed IT on-premise and cloud infrastructures consisting of Windows domain servers, Active Directory, MS Exchange, remote backups and disaster recovery. • Improved network security by hardening the systems, applying patches and vigilant monitoring. • Implemented a new asset tracking system in Microsoft Dynamics CRM. • Evaluated technical needs and proposed cost-effective technical solutions raised by project teams.
at Electronic Arts
June 2003 - October 2004
My role was to manage the IT and network infrastructures for the James Bond video game. • Managed and supported a team of 6 IT staff, supporting 400+ users spread throughout 3 remote sites. • Served as a technical resource for server, network and telecommunications technology. • Assisted with the design, development, integration, implementation and maintenance of network and telecommunications systems as well as the coordination and development of projects. • Managed and maintained entire Windows Server infrastructure.
Systems Administrator III Lead
February 2000 - June 2003
My role was to manage the Network Operations Center (data center), consisting of 25,000 servers for 18,000 clients, as well as final escalation for end-user support. • Managed MS Exchange, Active Directory and Domain servers. • Desktop and end-user support for over 300 corporate staff. • Managed corporate backups, restores and disaster recovery processes. • Managed 25,000 server data center.
MCSE, MCP, MCP+I
at Lanop Corporation
2007 - 2008 (1 year) California
Bachelors of Science
at San Jose State University
1986 - 1990 (4 years) California