Experience

  • Regional Branch Manager

    at Herbalife

    December 2016 - at Present

    Gauteng

    Maintaining high level of customer service by regularly obtaining feedback from top customers in business and implementing potential corrective active where needed to improve service level. Ensuring all Sales Centers meet and exceed the agreed Inventory KPI’s of 95% overall accuracy. Reduce shrinkage/stock loss by implementing corrective action measures . Recruiting, training and developing staff to ensure succession planning and individual growth by all staff to ensure talent is fully utilized. Assisting in absence of Senior Customer Service Manager by looking after call center and ensuring inbound KPI’s are met. This includes ensuring service level is met on call center and all admin related activities are handled within agreed SLA. During the absence of the Customer Service/Call Centre Manager I was asked to look after this department between September 2016 – January 2017, again between August 2017 – January 2018 and finally between January 2019 – March 2019 (+- 1 year)

  • Regional Customer Service Supervisor

    at Herbalife

    September 2015 - November 2016

    Gauteng

    Supervised the day to day Customer Services and Warehousing/Logistics operations in all locations in South Africa. Provided support for the review of Policies and Procedures within locations to ensure they are in line with internal Audit requirements. Implemented appropriate reward and recognition structures and worked to build and maintain positive motivation across all locations. Ensured strong relationships were forged within the various locations as well as cross departmentally. Through auditing and monitoring of locations daily activities, ensured that all admin functions met their deadlines. This included but was not limited to time keeping, overtime, attendance, training and disciplinary action

  • Branch Manager

    at Herbalife

    October 2011 - August 2015

    Province of the Western Cape

    Responsible for ensuring all customer interactions at the center are of the highest level Ensure daily cycle counts are conducted according to the company procedure and all variances are investigated accordingly. Receive and capture weekly resupply and communicate all variances to Inventory team in Head Office Ensure all supplies required to maintain operational efficiency is ordered on time to avoid potential service interruptions. Recruit and train staff to ensure high level of service us maintained. Regularly meet with top customers/stake holders to discuss potential issues in center.

  • Customer Service/Returns and Training Manager

    at Stingray Manufacturing

    July 2009 - September 2011

    Province of the Western Cape

    Create basic training curriculum for Service and Return Staff Design and train staff according to Top Management guidelines Trained entire company on Basic and Intermediate Excel Continued handling the Returns function of the company Training, coaching and developing service team, consisting of customer service agents, return clerks and technicians. Maintaining high levels of customer service in line with company goals and values with a number of compliments from customers. Ensuring service calls are logged and attended to within the company agreed SLA. Ensuring stock returns are received, assessed correctly and booked into the system. Developing internal returns processes, and service call handling process

  • Service and Returns Supervisor

    at Stingray Manufacturing

    June 2006 - June 2009

    Province of the Western Cape

    Started as the returns Clerk and was promoted to Supervisor after one month Supervise day to running of service/returns department and factory shop Supervise running of national service call center, ensuring all service calls are attended to within KPI Receive returns back into business and ensuring staff analyze and book stock into correct location Maintain running inventory of returned stock for resale in factory shop Ensure daily cash up of factory shop sales

  • Supply Chain/QA Coordinator

    at QVC

    March 2004 - March 2006

    London

    Assessment of VCB (Vendor Chargeback) infraction, data capturing Liaise with buying team on outcome of VCB Drawing up reports for management – writing MS Access queries for data analysis Implementing and controlling procedure for flow of QA samples between HO and Warehouse Controlling of all inbound and outbound samples and ensuring KPI’s are met Developing reports for Management

  • Customer Service/Operations Clerk

    at Skynet Worldwide Express

    June 1998 - December 2003

    Eastern Cape

    Handling and solving off customer queries Controlling drivers and route planning Handling Johnson and Johnson account – identify most cost effective service for consignments, processing, dispatching and controlling of freight – drawing up reports on costs, service, etc.

Education

  • Leadership Essential Program

    at Inhouse

    2018 - 2019 (1 year) Gauteng

  • National Diploma

    at Damelin

    1995 - 1997 (2 years) Eastern Cape

  • Matric

    at George Randall High

    1990 - 1994 (4 years) Eastern Cape

Languages

  • Afrikaans Native

  • English Negotiation

Hives