Experience

  • Resident Manager

    at The White Morph Heritage Collection

    December 2013 - at Present

    Canterbury

    • Managing up to 13 housekeeping and reception staff members, recruiting and training new staff and providing ongoing motivational support and coaching • Preparing wages and revenue budgets and continuously monitoring all expenditure across the business • Ensuring that the property consistently meets the exacting brand standards of the Heritage Collection • Monitoring supply levels, performing monthly stock takes and ordering supplies to maintain consistent stock levels • Developing a professional rapport with the local I-Site, wholesale operators and Online Travel Agency

  • Front Office Lecturer

    at Pacific International Hotel Management School

    April 2013 - December 2013

    Taranaki

    • Developing and delivering front office courses to second-year Diploma students and Postgraduate students, including theory and practical operations • Teaching Facilities Management Courses to second-year students as well as creating examination papers for all courses taught

  • Relief General Manage, Assistant Hotel Manager, Front Office Manager

    at Scenic Hotel Group

    June 2007 - April 2013

    Otago

    RELIEF GENERAL MANAGER, Scenic Hotel, Tonga • Seconded to manage a new 58-room property with restaurant, bar, conference rooms and swimming pool, including managing all staff and monitoring stock control ASSISTANT HOTEL MANAGER, Scenic Hotel, Blenheim, NZ • Assisting the General Manager in preparing the hotel budget • Managing the food, beverage and conferencing departments, including stock control, creating and costing wine lists and supervising a team of fifteen staff members FRONT OFFICE MANAGER / NIGHT MANAGER Scenic Hotel Southern Cross, Dunedin, NZ • Managing a team of up to 20 people in guest services, reception, reservations and duty management • Performing accounting functions, including processing wages for up to 80 staff members, accounts receivable and bank reconciliations • Monitoring revenue and using yield management to maximize profit without compromising standards

Education

  • Bachelor Degree Hotel, Restaurant and Tourism

    at Madision Unniversity

    2005 - 2006 (1 year)

  • Associate Degree Hotel and Restaurant Management

    at Bermuda College

    1993 - 1995 (2 years) Paget Parish

Hives