Experience

  • Finnish customer service agent

    at Rekryteringsgruppen AB

    June 2019 - September 2019

    Stockholm

    Providing technical support for customers Handling inquiries from customers via phone and email Coordinating maintenance appointments for products Escalating consumer complaints

  • Finnish customer service agent

    at MultiMind Bemanning AB

    October 2018 - April 2019

    Stockholm

    Handling inquiries from customers via phone, email and chat Liaising between physical stores and customers Resolving issues with logistics departments Preparing refund requests and filing them for approval Solving and escalating consumer complaints

Education

  • High school diploma

    at Otavan Opisto

    2014 - 2018 (4 years)

Languages

  • English Negotiation

  • Finnish Native

  • Swedish Elementary

Hives