Amadeus Nepal Pvt Ltd December 2014 - at PresentResponsibility:
Serve as Amadeus customers’ first point of contact via phone, e-Support and/or other media in line
with the defined support process and tools and with a strong focus on delivering exemplary service
Log all cases and assure correct and comprehensive data to allow for report analysis.
Handle high volume of low to medium complex customer service requests and incidents (e.g.
functional queries related to the Amadeus products and system problem reports etc.). Relay
requests/problems to 2nd/3rd level support when first contact resolution is not achieved.
Quickly understand customer needs and deliver.
Advise and consult customers how to use Amadeus products, provide guidance on product usage.
Provide assistance with issuing tickets, refunds and exchanges.
Assist finding fares, routes and solve other ticketing related errors.
Bacherlors Degree in Travel & Tourism Management
Nepal College of Travel & Tourism Management
2011 - 2014
(3 years) Madhyamanchal