Professionally motivated and competent supply chain professional holding an MBA degree in Logistics from Coventry University, UK with over 7 years of retail industry experience in logistics management, warehousing, inventory management, planning, budgeting and E commerce omnichannel operations.

Experience

  • E commerce operations Manager

    at Twinning

    July 2019 - at Present

    Dubayy

    • Key stakeholder in Twinning’s leadership team and contribute to the evolution of roadmap and omnichannel operations strategy. • Lead, built, and grew Twinning’s domestic and international logistics operations. • Maintained 99.9% inventory accuracy and 99.5% order fill rate. • Implemented strategy and initiated international fulfillment operations in the top-performing GCC e-commerce markets of UAE, KSA, Kuwait, Bahrain and Oman. • Improved rate of return percentage month-on-month by over 5% by operation crush NDR. • Enhanced order lead times by 22% while maintaining operational cost per unit. • Initiatives executed for Twinning’s operational models ranging across consignment, first/last mile delivery, drop-shipping and private labelling. • Monitored and grew strategic relationships with leading global and regional logistics players.

  • Assistant Manager Logistics MENA

    at Al Futtaim

    April 2018 - June 2019

    Dubayy

    • Management of M&S Regional/Distribution Centre’s and Distribution to stores across MENA region for 8 regions/countries • Monitor imports of Marks and Spencer shipments from UK, Turkey, Sri Lanka and Malaysia hubs. • Manage export cross border shipments to entire GCC from UAE distribution Centre and manage logistics service providers performance for business review • Define SOP for each service providers, assign KPIs, periodical review of costs and performance for service providers and perform vendor ratings • Developed an Operating budget which reflects business growth, seasonality and factors on cost optimization • Stringent focus to succeed in bring down cost per singles by 5% for international shipping. • Vendor management and 3PL service level contract monitoring to maintain operating cost. • Tender process management for Composite food distribution center for AFG M&S

  • Manager E commerce Operations

    at Landmark Group

    July 2017 - March 2018

    Dubayy

    • Managing E-Commerce operations and fulfillment center for Homecentre.com • Lead role in terms of operations in rolling out and implementation of online channel across MENA region • Develop SOP and perform cross border shipments across GCC from reginal fulfillment Centre • Monitor to improve delivery performance to 93% first time and enhance customer satisfaction • Monitor inventory accuracy and maintain over 99.5% picking accuracy online with WMS stock in DCs • Inventory Management and Warehousing Operations for 596000 sq. ft. furniture & 193000 sq. ft. household Oracle Warehouse Management System (WMS) enabled warehouses with 12000+ SKUs • Ensure distribution Centre adherence to Internal and external audit checklist requirements • Preparation of Logistics and Warehousing financial budgets and maintaining of monthly MIS

  • Assistant Manager Logistics and Warehousing

    at Landmark Group

    July 2015 - June 2017

    Dubayy

    • Inventory Management and Warehousing Operations of Oracle WMS enabled warehouse • E-Commerce operations lead for testing, UAT, training and practical implementation with Omni channel features • Preparation of Logistics financial budgets • Versatile in CRM, GDMS (Global Delivery Management System) and POD/PDT operations • Scheduling and managing delivery trucks for 500+ direct customers, 100+ online customers and 17 showroom replenishment daily • Regular coordination with Customs clearance departments, finance and transporters for managing territory transfers

  • Logistics Executive

    at Landmark Group

    April 2013 - June 2015

    Dubayy

    • Inventory Management and Warehousing Operations • Product Quality and Damage Claims Process • Logistics movement and management of Customer/ Showroom Deliveries • Annual and perpetual Stock takes and cycle counts

  • Marine Engineering Officer

    at Mitsui O.S.K.Lines

    February 2008 - April 2011

    Tōkyō-to

    • Marine Engineering Officer – Responsible Senior Officer in charge of Engineering Watch of motor ships • Third assistant engineer in merchant navy vessels M.V. Cougar ace and M.V. MOL Encore. • Functions of controlling the operation of the ship and care persons on board, Electrical, Electronic and Control Engineering maintenance and repair.

Education

  • IATA Supply chain and Transport modes

    at Sharaf Academy

    2016 - 2016 (1 year) Dubayy

  • MBA Logistics

    at Coventry University

    2011 - 2012 (1 year) Warwickshire

  • Bachelors in Engineering

    at AMET University

    2003 - 2007 (4 years) Chennai - Tamil Nādu

Languages

  • English Negotiation

  • Malayalam Native

  • Tamil Conversation

  • Hindi Negotiation

Hives