Experience

  • Public Relations

    at GNR Solutions

    June 2015 - at Present

    Gauteng

    • Internal communication • Market segment • Annual Report • Planning, Developing and implementing PR Strategies; • Liaising with and answering inquiries from media; • Collating and analyzing media coverage; • Writing and editing in-house magazine; • Organizing events; • Managing and updating information on social sites – Twitter, Facebook, Eventful

  • Coach

    at Bytes People Solutions

    August 2013 - at Present

    Gauteng

    • Giving training to new agent and season agents • Composing User manuals • FAQ weekly reports • Increasing team moral • Troubleshooting with clients over the phone. • Capturing details according to client needs • Live chat support

  • Call Centre agent

    at Inter-Active

    July 2012 - at Present

    Gauteng

    Fist line of support Troubleshooting Escalations Capturing detailed information

Education

  • National Diploma in Public Relations

    at University Of South-Africa

    2011 - at Present (8 years)

  • Call Centre

    at Inter-Active

    2012 - 2013 (1 year) Gauteng

Languages

  • English Native

  • Afrikaans Native

Followers (2)

Following (1)

Hives