Experience

  • Marketing And Public Relations Specialist (volunteer)

    at Rotterdam Business School

    October 2019 - at Present

    Provincie Zuid-Holland

    - Represent the University at open days and other recruitment events. - Communicating with potential students via email, skype, or face-to-face. - Contribute ideas to improve the RUAS communication department. - Produce social media content for the University website, social media, and Linkedin - Come up with ideas and creative ways on how to promote the programs better.

  • Part-time shopper

    at Picnic

    July 2019 - at Present

    Provincie Zuid-Holland

  • Connected member (volunteer)

    at COC Rotterdam Rijnmond

    July 2019 - at Present

    Provincie Zuid-Holland

  • Researcher

    at Rolling the CIty

    February 2019 - at Present

    Provincie Noord-Holland

    - Researching and defining the supplier selection method and criteria

  • Several positions (volunteer + not volunteer)

    at AIESEC

    June 2014 - August 2019

    Provincie Zuid-Holland

    - Member Of The Supervisory Board Aug 2017 – Aug 2019 - National Support team B2C and IR Jul 2016 – Jul 2017 - Congress Committee Vice President special event Nov 2016 Mar 2017 - Head of outgoing Exchange B2B and B2C. Jun 2015 – Jun 2016 - Team Manager Nov 2014 – May 2015 - Sales B2C and B2B Agent Jun 2014 – Oct 2014

  • Part-time wheel operator

    at SkyView Attractions Group BV

    August 2018 - July 2019

    Provincie Zuid-Holland

  • Technical Customer Support Representative

    at Convergys

    June 2018 - July 2018

    Provincie Noord-Holland

    - Managing the accounts ( regions) of the UK, USA, Canada, Belgium, and France. Helping our customers with any technical issues or account queries they may have. - Supporting a world-leading electric vehicle charging network (ChargePoint). - Consistently achieving KPI targets. - Above target customer service satisfaction. - Guide the customer through the process and deliver a great customer experience with every call.

  • Account Manager

    at Aigostar

    May 2018 - May 2018

    Provincie Zuid-Holland

    -Serve as the lead point of contact for all customer account management matters -Build and maintain strong, long-lasting client relationships -Develop trusted advisor relationships with key accounts and customer stakeholders -Ensure the timely and successful delivery of our solutions according to customer needs and objectives -Clearly, communicate the progress of monthly/quarterly initiatives to internal and external stakeholders -Develop new business with existing clients and/or identify areas for improvement to meet sales quotas Forecast and track key account metrics -Collaborate with the sales team to identify and grow opportunities within a territory Assist with challenging client requests or issue escalations as needed.

  • Lead generation and CRM Manager

    at HousingAnywhere

    September 2017 - April 2018

    Provincie Zuid-Holland

    Responsible for increasing the number of suppliers on the platform and make sure they successfully use HousingAnywhere to rent out their properties. Overachieving weekly and monthly targets. Tasks: • New landlord acquisition. • Raising the supply of rooms and apartments in Different cities around the world. • Generate new qualified leads. • Customer relationship management and bring the relationship with landlords into customer success. • Team management: recruiting, leading, and managing a team of freelancers.

  • Market Researcher

    at GDCC (Global Data Collection Company)

    March 2017 - August 2017

    Provincie Zuid-Holland

    - Conduct phone interviews B2B and B2C in English, French, and Arabic languages. - Consistently achieve targets on a weekly and monthly basis.

  • Graduation Internship

    at Le frigo

    December 2015 - June 2016

    Gouvernorat de Sfax

    - Providing a solution to consume less electricity while maintaining a high quality of the tunnel freezer. - Sizing and realization of a dry tunnel freezer (mechanical and electrical part).

  • Event Organization and Customer Service

    at Centre d'Affaires de Sfax

    October 2015 - November 2015

    Gouvernorat de Sfax

    - Organize business events. - Prepare the event agendas. Administrative work. - Update our guests and clients about the progress. - Help our international guests. - Contact different companies and establish partnerships.

  • Event Organization and Customer Service

    at Chambre de Commerce et d'Industrie de Sfax

    January 2015 - March 2015

    Gouvernorat de Sfax

    - Participate in organizing the Mediterranean Building Exhibition MEDIBAT. - Prepare the agendas for different forums. Administration work. - Keep in touch with the international and helping them before, during, and after the fairs. - Contact different companies and establish partnerships.
 - Leading a team of part-timers and volunteers.

  • Sun Energy Technician

    at Focus Energie

    December 2014 - February 2015

    Gouvernorat de Sfax

  • Internship Technical in Mechanics

    at SNCFT

    December 2013 - February 2014

    Gouvernorat de Sfax

Education

  • MSc Logistics Management / International Supply Chain Management

    at Rotterdam Business School

    2018 - at Present (2 years) Provincie Zuid-Holland

  • Omgaan met lastige klanten en agressief gedrag

    at Sky view attractions group bv

    2019 - 2019 (1 year) Provincie Zuid-Holland

  • International Business and Management Studies (Intensive Master’s foundation program)

    at Rotterdam Business School

    2018 - 2018 (1 year)

  • Social Media Marketing

    at Alison

    2017 - 2017 (1 year)

  • The online Marketing Fundamenta

    at Google

    2017 - 2017 (1 year)

  • Inbound Sales Certification

    at Hubspot

    2017 - 2017 (1 year)

  • Bachelor in mechanical engineering (specialty energy)

    at Institut Supérieur des Etudes Technologiques de Sfax

    2013 - 2016 (3 years) Gouvernorat de Sfax

Languages

  • English Negotiation

  • French Negotiation

  • Arabic Native

  • Dutch Conversation

Hives