GUEST RELATION OFFICER & Translator
at AHALIA HOSPITALS GROUP ABU DHABI
May 2018 - September 2019
Transform Unsatisfied Customer to a Satisfied Customer. * Manage internal and external communications effectively . * Updating the Management with the Feedback & Responses received from the patient. * Promoting the services & facilities. * Handling of customer complaints directly * Preparing the Monthly Feedback Analysis Report. * Maintaining Quality Accreditation Data & Reports For KPI & ISO9001, JCIA. * Translate medical information and doctors, nurses explanation to the patients. * Assist with Patient Follow-Up with fixing Appintments with Arab Patients.
Knowledge and keywords