Experience

  • Associate Executive - Infrastructure Operations

    at Virtusa (Pvt) Ltd

    June 2018 - September 2019

    Western Province

    Project: Telstra Eclipse/CSG International Project Role – Functional Team Lead • Management of the project specified sections of Manual / mobile Billing, Interface Functions, Pre-Production tasks and Early Termination Fees. • Handling overall wholesale billing operation, handling customer billing enquiries, apply price changes based on contract variation, customer on boarding & cancellation from billing. • Maintenance of strong customer relations with foreign clients. • Handling of customer escalations. • Management of the team with regard to reporting and other administration tasks.

  • Customer Service Supervisor

    at Witel Solutions (PVT) LTD

    August 2014 - October 2017

    Western Province

    • Maintain up-to-date work documentation of company processes. • Delegating tasks & ensuring that the employees understand their duties. • Hire & training of new staffs. • Prepare and submit Performance reports weekly & monthly Basis. • Deciding on employee promotion & reward based on work performance. • Rostering employees accordingly. • Monitoring employee productivity & giving feedback /coaching. • Resolving client issues.

  • Business Development Executive

    at Witel Solutions (PVT) LTD

    September 2013 - August 2014

    Western Province

    • Identifying new sales leads. • Pitching & promoting products/services. • Planning and overseeing new marketing strategies. • Attending meetings to share ideas and expand sales to the company.

  • Customer Service Executive

    at Acstra Solutions (PVT) LTD

    September 2012 - September 2013

    Western Province

    • Resolving customer complaints through calls or via email. • Answering both inbound/outbound calls. • Providing solutions for customer issues. • Cancel or upgrade their plans & packages. • Activation of New Sims & Transferring existing numbers to other networks. • Compile records on overall customer satisfaction. • Completing Back-end work.

Education

  • Bachelor of Business - Marketing & Management

    at ACBT

    2014 - at Present (6 years) Western Province

  • Business

    at Leighton Park International School

    1998 - 2012 (14 years) Western Province

Languages

  • English Conversation

  • Tamil Conversation

  • Sinhala Negotiation

Hives