SITA February 2014 - at Present• Provide field operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).
• To ensure the correct functioning and maintenance of all internal and external customer IT equipment and services.
• Perform onsite interventions as a result of a Service Desk request as soon as possible, and within the terms of the customer contract and SLAs.
• Provided technical support, including identifying problem incidents with their subsequent resolutions.
• Assisted company personnel with desktop operation, including both hardware and software – Provided employee training and instructions (through presentations) regarding basic operation of software and hardware, technical support and quality standards.
2015 - 2015
(1 year) Chennai - Tamil Nādu
2007 - 2010
(3 years) Coimbatore - Tamil Nādu