Monica has worked in both small and large companies, which has given her experience in solo and teamwork. Monica is a very fast learner, flexible and also manages to work with multiple tasks at hand. She is also cordial and helpful while taking pride in her job.
Humana AB July 2016 - at PresentMonica has works as a locum tenens a couple of times a week as personal assistant helping people with disabilities in July 2016.
Ipanema Restaurang June 2016 - at PresentMonica has worked as a part time waitress and bartender in a good reputation Brazilian restaurant since June 2016.
Contax August 2011 - December 2011Monica has been assigned to the Customer Service division to Santander Bank Brazil. There she provided valuable assistance to customers all over the country. Her role was not only answering to customers questions but also helping them to solve any problems related to their bank accounts, credit cards, invoices and other service related issues.
Unimed Guarulhos February 2010 - November 2010Monica entered the company as a Digitizer which means she was responsible for registering clients in the company’s computer system. Because of her ability to handle not only what was asked of her but also helping her co-workers and showing that she could handle more responsibility, in less than a month Monica was promoted to Administrative Assistant. As an Administrative Assistant Monica was responsible for personal contracts and documents. Some of her tasks were analyzing client's documents, reviewing the digitizers work and managing archiving. Meanwhile Monica also providing personal assistance to her superior by answering phone calls, emails and handling part of her superiors workload.
CB Contact Center June 2007 - February 2010Monica worked as a Collecting agent and Debts negotiator at Casas Bahia. In her role as Collecting agent Monica´s role was to contact people who owed money and demand they started repaying their debt. As a Debts negotiator Monica received call from customers with the desire to settle their debts. She had the autonomy of giving the clients a certain amount of discount by retroactively reducing the interest. Her goal was to receive the biggest amount possible.
Orion Integracao de Negocios July 2006 - December 2006Monica was assigned to Bradesco Bank kiosk inside of a Casas Bahia Store. There she performed banking tasks such as payments, withdrawals, balance inquiries and bank deposits. She was also responsible for all the paperwork of the kiosk transitions, money storage in the kiosk safe, the money delivery to the collecting security team and direct contact with the closest Bradesco agency.
Spazzio Reservatto Pizzaria September 2005 - June 2006Monica worked as Attendant in a small business, a Pizzeria. There she took client's orders both over the counter and by telephone and also dealt with the delivery men. She was responsible for the income/outcome reports and records and sometimes even the employee payment.
Swedish as second language 3
2016 - at Present (2 years) Västra Götalands Län
Vuxenutbilding Härryda Kommun
2016 - 2016
(1 year) Västra Götalands Län
Vuxenutbildning Härryda Kommun
2015 - 2016
(1 year) Västra Götalands Län
FMU - Faculdades Metropolitanas Unidas, University - São Paulo
2009 - 2009
(1 year) São Paulo