Puro Hotels June 2015 - at PresentReceiving, managing and processing requests of the room reservations and other hotel services via online, telephone, mail and through the hotel management system: PROTEL.
Preparation of the offers in cooperation with the sales department for tourist agencies, corporates, individual tourists and holding events, conferences.
Registering of cancellations or modifications of bookings and reporting to the hotel management and front office.
Performing revenue and occupancy reports and forecasts
Puro Hotels June 2013 - June 2015Working with the hotel management system PROTEL; direct service to the hotel guests (assistance at check-in by the "check-in kiosk", standard check-in/check-out, handle payments/billing, help with organizing the time and excursions for the guests and providing the information about the hotel and the city; maintenance of reservations ( phone, e-mail, direct and online bookings: PROFITROOM, booking.com, Expedia, HRS, iHotelier, eTravel, Hotelbeds, Travco); assistance at the hotel restaurant and bar
Toursim and Leisure
2011 - 2013
(2 years) Województwo Małopolskie