Dedicated professional law enforcement Computer Forensic Analyst Substantial understanding of information security, hardware and software troubleshooting, and electronic mail systems.
Wide working experience in law enforcement and basic investigations.
Digital Forensics Analyst
Trusted Systems AE May 2014 - May 2016- Act as a technical or expert witness in court cases.
- Chain of custody,prove case.
- Track Hacking, online scams and fraud.
- Political, industrial and commercial espionage.
- Terrorist communications.
- Theft of sensitive company information by employees.
- Analyse mobile phone records to trace devices to a particular location (or to rule them out).
- Follow electronic data trails to uncover links between individuals or groups.
- Present technical findings to managers, law enforcement organisations and clients.
- Data Recovery.
IT Sales Engineer
Brilliant Solutions Co. LTD February 2013 - November 2013-Searching for new clients who might benefit from company products or services and maximizing client potential in designated regions.
- Persuading clients that a product or service best satisfies their needs in terms of quality, price and delivery.
- Providing pre-sales technical assistance and product education, and after-sales support service.
- Preparing reports for head office.
-making technical presentations and demonstrating how a product meets client
IT Opertations Engineer
Brilliant Solutions Co. LTD February 2013 - November 2013-Installing, supporting and maintaining new server hardware and software infrastructure.
-Suggesting and providing IT solutions to business and management problems.
-Supervising other staff, such as help-desk technicians.
-Planning and implementing future IT developments and undertaking project work.
Call Center Agent
Zain February 2010 - February 2011- Answer calls professionally respond to customer inquiries research required information using available resources
- Handle and resolve customer complaints.
- Provide customers with product and service information.
- Enter customer information. -process orders, forms and applications
- Identify and escalate priority issues.
- Route calls to appropriate resource.
- Follow up customer calls where necessary.
2011 - 2016
(5 years) Muḩāfaz̧at al Qāhirah
Computer Information System
Bayan College For Science and Technology
2004 - 2008
(4 years) Khartoum