• Senior Customer Services

    at Nova Security Services

    August 2015 - December 2018

    Ash Shāriqah

    Responsibilities Includes: • Handle and resolve Customer complaints. • Respond promptly to customer enquiries. • Deal directly with the customers either by telephone, electronically or face to face. • Obtain and evaluate all relevant information to handle product and service enquiries. • Setup new customer accounts. • Direct request s and unresolved issues to the designated resource. • Keep records of customer interactions and transactions. • Record details of inquiries, comments and actions. • Manage administration. • Maintain customer databases. • Communicate and coordinate with internal departments.

  • Assistant Accountant

    at The Riva Group

    January 2013 - June 2015


    Responsibilities Includes: • Assisting with budgets. • Completing financial reports on a regular basis and providing information to the finance team. • Coordinating internal and external auditors. • Recording office expenditure and ensuring these expenses are within the set budget. • Assisting the finance department and senior accounting staff members with various tasks, including preparing budget s, records, and statement. • Handling accruals and payments. • Sorting financial documents and posting them to the proper accounts. • Managing day to day transactions.

  • Personal Banking Advisor/Customer Services

    at Emirates NBD Bank

    May 2010 - November 2012


    Responsibilities Includes: • Opening A/c’s (Resident, Non-Resident) Individuals, SME/ Business (FZE & Off Shore) companies as per Compliance policies and procedures. • Handling individuals, SME & Business A/c’s and developing strategic alliances with clientele. • Cross-sell banking services and products to clientele like Mortgages, Auto Loans, Personal Loans, Credit Cards, OD, FD, Bonds etc. • Develop tactics to increase assets and liabilities profitability on monthly base targets. • Implement innovative marketing principles and promotional sales tactics for further financial growth. • Counsel individuals and corporate clients with regard to retail facilities & investments opportunities. • Fulfilling customer requests related to AST, Bank Statements, CHQ queries, and Retail facilities. • Participate and attend different trainings like Anti Money Laundering, FATCA, Compliance, Bank Operations and so on.

  • Call Center Supervisor

    at Emirates NBD Bank

    January 2009 - May 2010


    Responsibilities Includes: • Serves customers by determining requirements, answering inquiries, resolving problems, fulfilling requests, maintaining database. • Determines requirements by working with customers • Answers inquiries by clarifying desired information, researching, locating and providing information. • Resolve problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems. • Fulfills requests by clarifying desired information, completing transactions, forwarding requests. • Sells additional services by recognizing opportunities to up-sell accounts, explaining new features. • Keeps equipment operational by following established procedures, reporting malfunctions. • Updates job knowledge by participating in educational opportunities.

  • Senior Sales Supervisor

    at Emirates NBD Bank

    July 2007 - December 2008


    Responsibilities Includes: • Telesales and cold callings to generate productive leads to sell credit cards. • Fulfill compliance and adhere bank policies and procedures when processing credit cards applications. • Counsel individuals and corporate clients with regards to credit card facilities. • Explain product features and benefits to the customers. • Answer the queries and clear customer doubts about the product. • Obtains client information by answering telephone calls; physically interview clients; verifying information; check eligibility for the products. • Achieve monthly assign targets from 30-50 credit cards. • Assist TL in scrutinizing other staff applications in order to release month end pressure and achieve team targets as per bank policies and norms.

  • Project Coordinator

    at Bank Alfalah Ltd.

    January 2006 - March 2007


    Responsibilities Includes: • Supervise Capital work in progress (CWIP) of bank premises. • Reconcile payments with branches for (CWIP). • Coordinate with finance division for payments process and payment release to vendors. • Tracking & filling of records of upcoming branches.

  • In-charge Operations

    at Bank Alfalah Ltd.

    October 2003 - December 2005


    Responsibilities Includes: • Monitor Stocks good items pertain to branches and departments. • Prepare comparatives, purchase order & budget allocated reports for branches and departments. • Online recovery of payments through smart card online module from branches. • Reconciliation of all payments received from branches through IBCA’s by ERP.


  • Certified Associate Program

    at Skillsoft Training

    2012 - 2012 (1 year) Dubayy

  • Inventory Management

    at NED University

    2004 - 2004 (1 year)

  • Certificate Computer HArdware

    at Computer Communication

    2001 - 2001 (1 year) Sindh

  • Diploma In Computer Software

    at Petroman Training Institute

    1998 - 1998 (1 year) Sindh


  • English Negotiation

  • Arabic Conversation

  • Urdu Native