Nestlé February 2015 - May 2016● Act as prime contact point for consumers who have complaints, questions, and queries or views on Nestlé and our products and services.
● Handle and record contacts via telephone, e-mail, white mail or social media within the departments KPI’S.
● View and assess social media posts about Nestlé and our brands through Radian6.
● Maintain in-depth knowledge about all Nestlé products in the market.
● Maintain good knowledge about Nestlé’s position on a variety of topics.
● Assist Specialists with translating stand answers or creating on the mother tongue language.
● Assist Specialists in handling samples and forward to factory.
Copenhagen Business School
2014 - 2016
(2 years) Region Hovedstaden