Experience

  • Project Manager

    at Vodafone Italy

    October 2015 - at Present

    Lombardia

    Full life-cycle project management of B2B fixed line solutions aimed at delivering an excellent customer experience while balancing marketing, sales, IT, network, legal, digital and customers’ support requirements and ensuring the timely and within budget delivery of the projects.

  • Vodafone Graduate Talent Program

    at Vodafone Italy

    September 2014 - October 2015

    Lombardia

    Cross-functional entry-level program for top graduates composed of four different job experiences. • First rotation: sales experience in a Vodafone Flagship Store in Rome (Oct’14 – Dec’14) • Second rotation: customer care KPIs and processes optimization (Dec’14 – Feb’15) • Third rotation: Enterprise value-added services product management (Feb’15-Jun’15) • Fourth rotation: digital care and E-care/ M-care product management (Jun’15 – Oct’15)

  • Digital Services Intern

    at Reply SpA

    June 2014 - August 2014

    Lombardia

    Benchmark of the Italian market and Reply's main competitors in the Digital services area with particular focus on Mobile practices.

  • Assistant store manager

    at Novea Ldt

    March 2010 - October 2010

    Sofiya-Grad

    Sales team supervision, KPIs monitoring and reporting, customers’ relationships and data base management.

  • Sales consultant in a luxury accessories store

    at Novea Ltd

    May 2008 - March 2010

    Sofiya-Grad

    Customers support with particular attention on their needs, benchmark of the luxury accessories market, merchandise selection and ordering.

Education

  • Lean Six Sigma Green Belt

    at MIP in collaboration with Vodafone

    2017 - 2018 (1 year) Lombardia

  • Scrum certification preparation

    at Udemy online course

    2017 - 2017 (1 year) Lombardia

  • MSc in Management Engineering

    at Politecnico di Milano

    2011 - 2014 (3 years) Lombardia

  • BSc in Industrial Management

    at Technical University of Sofia

    2006 - 2011 (5 years) Sofiya-Grad

  • High school diploma in Economics, management and finance of trade

    at National Trade and Banking School

    2001 - 2006 (5 years) Sofiya-Grad

Languages

  • Bulgarian Native

  • English Negotiation

  • Italian Negotiation

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Hives