Experience

  • Technical Engineer

    at Resort World Sentosa

    September 2016 - December 2017

    Singapore

    -Handled support tickets with software and hardware, vendors, evaluated, determined root cause, coordinate with internal and external support to ensure problem resolution. -Resolved technical issues and maintenance of all software and hardware issues on the Casino. -Monitoring and maintaining computer systems and networks. -Testing and evaluating new technology. -Maintaining asset database to avoid discrepancy. -Provide detailed daily reports of the overall casino operations. Achievement -Prioritizing and delegating the task to team members. -Able to handle various top management clients with their issues. -Communicate and provide the best solution for the client without any dispute.

  • Operation Engineer ( Internship)

    at Huawei Technologies

    November 2015 - May 2016

    Kuala Lumpur

    -Monitoring and analyze system health status and performance. -Maintaining a safe and healthy work environment by following and enforcing standards and procedures complying with legal regulations. -Managing and handling operation systems including Provisioning Proxy and Online Charging System. Achievements -Manage to solve several operation production tickets. -Assists in collecting and monitoring various systems/servers data when the person in charge in busy/unavailable -Produce a detailed manual/guide for data discrepancy analysis.

Education

  • MSC in Cyber Security, Threat Intelligence and Forensics

    at Salford University

    2018 - 2019 (1 year) Manchester

  • Bachelor of Science in Computer Science

    at UCSI University

    2012 - 2016 (4 years) Kuala Lumpur

  • Foundation in Arts

    at UCSI University

    2011 - 2012 (1 year)

Languages

  • English Native

  • Malay Native

  • Chinese Conversation

Hives