Caring and professional guest service agent with nearly 15 years of working experience. Excellent communication skills, both interpersonal and professional, A history of succeeding in the service industry while providing unmatched customer service at all times.

Experience

  • Front Office Supervisor

    at Majestic City Retreat Hotel Bur Dubai , Dubai

    October 2018 - at Present

    Dubayy

    Takes care of the front office operation Training trainees and new colleagues and conducting daily briefings Meeting guest complaints, ensuring all VIP and regular guests’ arrival and departure experience are met Handling guest complaints and resolving it at guest satisfaction Maintaining an effective guest and employee relationship. Possessing working knowledge of the reservations department, taking same-day reservations and future reservations whenever necessary and knowing cancellation procedures Recognized as a Top Up-seller from my very first month at the Hotel in room’s up selling. As I have been achieving over 30% of the rooms up selling target every month Assuring preregistration and blocking of rooms for the reservations, VIP and regular guests daily as per their preferences Night Auditing, ensuring that all the Credit Cards transactions tallied correctly at the system (opera PMS), closing Micros and opera

Education

  • Bachelor of Tourism and Hotels – Tourist Guidance Division

    at The High Institute of Tourism & Hotels EGOTH

    2003 - 2007 (4 years) Muḩāfaz̧at al Uqşur

Services offered

  • Front Office Team Leader

    • Excellent communicator able to engage with people of all ages, cultures and professions
    • Delivers efficient customer service
    • High level of problem-solving skills
    • Ability to work under pressure
    • Adept at public speaking, group presentations and instruction
    • Excellent Skills for rooms upselling

Languages

  • Arabic Native

  • English Negotiation

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Following (1)

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