Experienced in costumer service i am a perfect stress manager, i have a demonstrated ability to understanding clients needs and satisfy them with the brand I represent. I gained a strong experience working with telecomunications services and automotive industrie
Customer service agent
Aures Auto (CITROEN) September 2015 - at PresentMy daily duties are:
Make outgoing calls to list of customers
Check the satisfaction level based on a standard set of questions.
Enter the details of every call in the system as required by the company.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint
Determining the cause of the problem
Selecting and explaining the best solution to solve the problem
Following up to ensure resolution.
Escalate customer concerns as needed to the District Service Manager
Com Unique January 2010 - at PresentAs a graphic designer i was in charge of creating template for websites and renovating some etiquette for local products
Freelance graphic designer
home January 2015 - August 2015Meet clients, discuss the business objectives and requirements of the job;
estimat time required
think creatively to produce new ideas and concepts
develop design briefs
present finalised ideas and concepts to clients
work with a range of media, including computer-aided design (CAD) and keep up to date with emerging technologies;
demonstrate illustrative skills with rough sketches and working on layouts ready for print;
customer service and sales agent
Teleperformance Tunisie July 2012 - December 2014Keep up-to-date knowledge about Orange France products and services.
Respond to customer questions about Orange France services, equipment, promotions, roaming and billings.
Enhance customer retention and satisfaction by providing outstanding and prompt customer services.
Take customer calls and complete service orders.
Understand customer needs and recommend appropriate products and rate plans.
Develop innovative ways to sell Orange France products and services to customers.
Handle customer requests for payments, activations, upgrades and other services.
Address and resolve customer concerns promptly.
Handle large volume of customer calls efficiently.
Ecole supérieure des sciences et technologies du design
2004 - 2011
(7 years) Manouba
As a link between the compagny and the clients looking for service i do my best to represent the name of the company in the best way and serve the client answer there questions , satisfy there needs , resolve there problemes..