Certified and result-oriented sales and customer service professional with over 6 years of successful experience in positions of resolving customer’s complain and increasing sales revenues with exposure to business development, strategic planning, client relation management and customer services.

Experience

  • Snr. Sales Executive

    at Inno Connect (Authorized Channel Partner For Etisalat UAE)

    July 2016 - June 2019

    Dubayy

    Managed sales and business development processes. Performed a significant role in planning that resulted in increased corporate revenue. Responsibilities included market research, initiating and developing sales strategies for prospects customers in the community. • Exceeded sales quota in first 4 months of joining the sales team by signing a 24 month term contract worth 72,000 AED B2B sales revenue. • Discovered, Developed and implemented a new territory coverage strategy which led to an increase of over 6 percent in new sales revenue. • Consistently developed a prospect pipeline of 2x to 3x annual quota by executing innovative lead generation techniques. • Successfully administered an interchange income model which established credibility, removed ambiguity, and increased sales productivity.

  • Customer Care Representative

    at Etisalat Nigeria

    July 2014 - June 2016

    Lagos State

    Responsible for creating an outstanding experience at every interaction for both new and existing customers. Armed with superior product knowledge and a passion for customer satisfaction, I provided solutions to customer needs in a fast paced and energetic environment. Facilitated phone calls regarding customer’s displeasure, and while maximizing each call to increase call conversation. Trained new agents on product and call management to increase team production. • Achieved an average of 95%+ customer satisfaction rating over the course of the year. • Resolved 93% of incoming customers' requests and problems, referring only the most complex to the office manager. • Persuaded 80% of cancelling customers to continue using phone and internet services, higher than the company average. • Awarded "Employee of the Month" twice during my tenure.

  • Call Center Sales Representative

    at Zain Nigeria

    March 2013 - February 2014

    Lagos State

    Answer inbound calls from residential customers • Memorized entire line of company product & services, Including prices and special discount. • Provided basic technical support for clients on a wide range of company products, resolved issues at 90% rate. • Remained courteous and calm at all times, even during moments of intense customer displeasure. • Awarded " Fastest Learner" award during the first month of intern training.

Education

  • Bachelor's Degree Computer Science

    at Babcock University

    2007 - 2014 (7 years) Lagos State

Knowledge and keywords

Languages

  • English Native

Hives