Experience

  • Senior Traffic Officer

    at Kuwait Airways

    January 2017 - at Present

    Muḩāfaz̧at Masqaţ

    • Advise operations control flight EST payload/ZFW message in advance to enable planning. • Update GHA team flight book load to ensure sufficient number of counters/staff in position. • Accept joining cargo and coordinate with export cargo supervisor before planning/manifesting. • Advise load controller loading plan and loading position for all baggage, cargo, mail etc. • Control flight operation activities such editing, check-in, boarding and ramp when flight on ground. • Supervise GHA staff and ensure operation activities according to safety and security standard. • Ensure Ramp duties are performed, GSE checks, cleaning, fueling, FOD empty and others. • Handel cargo activities such as import/export, tracing, DG shipments and action claims. • Complete and submit all daily/monthly reports such as flight report, cargo and MHL report. • Provide high quality customer service, meet and assist passenger’s and control flight disruptions.

  • Guest Service Agent

    at Etihad Airways

    August 2012 - August 2016

    Abū Z̧aby

    • Control flight operation activities such as editing, check-in, transfer, boarding and ramp. • Ensure Ramp duties are performed, GSE in place, cleaning, fueling, FOD empty and others. • Maintain flight arrival and departure on time and manage to handle flight if delays/cancellation. • Ensure flight plan printed/handed over to captain, meet and assist crew when layover. • Supervise GHA team, monitor operation activities according to safety policy and security standard. • Handle flights disruption and deal with passengers complains and meet their inquiries. • Monitor station MHL claim files such as AHL, OHD, DPR and process with final settlement. • Ensure all reports completed and submitted day by day such as flight reports, security report etc. • Deliver quality costumer services in friendly and efficient manner and meet the company values.

  • Sales Executive

    at Khimjis House of Travel

    January 2011 - August 2012

    Muḩāfaz̧at Masqaţ

    • Plan, evaluate and handle the existing on hand client accounts as well generate new ones. • Work actively to achieve the set sales target and enhance to meet all clients travel requirements. • Provide maximum service and sell related products such as packages, cruises and hotels bookings. • Coordinate with ticketing team for tickets issuance, amendment, refund and other transactions. • Follow up with clients for outstanding payments, prepare and submit all reports in monthly basis. • Monitor business potential within budget and coordinate with finance for related issues.

  • Passengers Sales & Service Agent

    at Emirates Airline

    November 2008 - May 2010

    Dubayy

    • Provide highest standard of service, advice flights details, tariff fares and sell products related. • Make reservations, issue revenue e-tickets, amend and request services such as seat and meal. • Make credit/debit card payments and advice all necessary airline rules and legal requirements. • Provide options, suggestions and recommendations on all products such as Skywards membership.

Education

  • DGR Category 1,3,6,8,9 & 10

    at Kuwait Airways

    2019 - at Present (1 year) Muḩāfaz̧at Masqaţ

  • Passenger Handling

    at Kuwait Airways

    2018 - at Present (2 years) Muḩāfaz̧at al Farwānīyah

  • A320 Load Control

    at Kuwait Airways

    2017 - at Present (3 years) Muḩāfaz̧at Masqaţ

  • • IATA/UFTAA Foundation Diploma

    at IATA Training & Development Institute

    2011 - 2012 (1 year) Muḩāfaz̧at Masqaţ

  • Secondary

    at Omar bin Al Khatab High School

    2004 - 2005 (1 year) Muḩāfaz̧at ad Dākhilīyah

Languages

  • English Negotiation

  • Arabic Native

Hives