• A highly competent and organized IT system support with experience of software’s installation, administration & compatibility.

 Looking for a suitable IT position with an exciting, innovative and ambitious company

Experience

  • Senior Support officer

    at IS Global IT solutions

    January 2018 - August 2019

    Muḩāfaz̧at `Ammān

    monitors and maintains the computer systems and networks of an organisation. provide technical assistance and support to employees. 1.Designing, implementing and managing Active Directory. 2.Monitoring the progress of third-party maintenance contract suppliers. 3.Ensuring that support calls are logged and handled effectively and efficiently. 4.Responsible for disaster recovery / Backup System, closing security loopholes and access levels. 5.Ensure adequate antivirus protection & solutions are maintained and updated. 6.Identify and recommending improvements for E-mail applications & Web-page development /Exchange 2010

  • Senior System support

    at • Airport International Group - Queen Alia Airport

    March 2010 - December 2017

    Muḩāfaz̧at `Ammān

    1- Installation and maintenance of all systems within a client’s digital environment. . 2- Responsible for diagnosing & resolving hardware, software & end users problems 3- Configuring and managing backup & restore procedures 4- Involved in the roll out of software updates and patches 5- Deploying new hardware, server backups & evaluating new software & security risks 6- Producing documentation on operational, system and user procedures & guidelines. 7- Building, configuration and troubleshooting of server and desktop hardware. 8- Providing advice on selection and purchase of IT equipment. 9- Maintaining maximum availability of supported services for users. 12- Monitoring the progress of third-party maintenance contract suppliers. 13- Ensuring that support calls are logged and handled effectively and efficiently. 14- Responsible for disaster recovery / Backup System, closing security loopholes and access levels.

Education

  • ITIL

    at MIcrosoft

    2014 - 2014 (1 year) Muḩāfaz̧at `Ammān

  • MCITP windows server 2008 server administrator

    at STS

    2013 - 2013 (1 year) Muḩāfaz̧at `Ammān

  • Commvault Backup Certified Engineer

    at Commvault

    2012 - 2012 (1 year) Dubayy

  • Computer Science

    at Al Isra private university

    2003 - 2008 (5 years) Muḩāfaz̧at `Ammān

Services offered

  • Senior systems support

    1- Installation and maintenance of all systems within a client’s digital environment. .
    2- Responsible for diagnosing & resolving hardware, software & end users problems
    3- Configuring and managing backup & restore procedures
    4- Involved in the rollout of software updates and patches
    5- Deploying new hardware, server backups & evaluating new software & security risks
    6- Producing documentation on operational, system and user procedures & guidelines.
    7- Building, configuration and troubleshooting of server and desktop hardware.
    8- Providing advice on selection and purchase of IT equipment.
    9- Maintaining maximum availability of supported services for users.
    10- Obtaining quotes for supply of goods and services from suppliers.
    11- Designing, implementing and managing Active Directory.
    12- Monitoring the progress of third-party maintenance contract suppliers.
    13- Ensuring that support calls are logged and handled effectively and efficiently.
    14- Responsible for disaster recovery / Backup System, closing security loopholes and access levels.
    15- Ensure adequate antivirus protection & solutions are maintained and updated.
    16- Identify and recommending improvements for E-mail applications & Web-page development /Exchange 2010

  • Senior support officer

    monitors and maintains the computer systems and networks of an organisation. provide technical assistance and support to employees.

    1- Installation and maintenance of all systems within a client’s digital environment. .
    2- Responsible for diagnosing & resolving hardware, software & end users problems
    3- Configuring and managing backup & restore procedures
    4- Involved in the rollout of software updates and patches
    5- Deploying new hardware, server backups & evaluating new software & security risks
    6- Producing documentation on operational, system and user procedures & guidelines.
    7- Building, configuration and troubleshooting of server and desktop hardware.
    8- Providing advice on selection and purchase of IT equipment.
    9- Maintaining maximum availability of supported services for users.
    10- Obtaining quotes for supply of goods and services from suppliers.
    11- Designing, implementing and managing Active Directory.
    12- Monitoring the progress of third-party maintenance contract suppliers.
    13- Ensuring that support calls are logged and handled effectively and efficiently.
    14- Responsible for disaster recovery / Backup System, closing security loopholes and access levels.
    15- Ensure adequate antivirus protection & solutions are maintained and updated.
    16- Identify and recommending improvements for E-mail applications & Web-page development /Exchange 2010

Languages

  • Arabic Native

  • English Negotiation

Hives