I have earned very solid experience during the last 18 years by working in Multinational organizations that helped me to target being key player in planning industry with all its divisions as in headcount calculations, planning and utilization adding to hiring/attritions analysis and plans

Experience

  • Business Development Manager

    at Etisalat Global Services

    June 2018 - at Present

    Muḩāfaz̧at al Jīzah

    Business development manager owner of sales funnel

  • Workforce planning senior supervisor

    at Etisalat

    September 2015 - June 2018

    Muḩāfaz̧at al Jīzah

    Operations support planning senior supervisor

  • UK RTM senior supervisor

    at Vodafone International Services

    January 2015 - September 2015

    Muḩāfaz̧at al Jīzah

    Managing the planning workforce team to create and govern Etisalat staff schedules and maintain service level targets with applying all the ad-hoc requests from all the operations stakeholders. Managing to transfer my experience in planning field to my team members to achieve the targets and create solid team can handle all needed desires from the planning area.

  • Commercials/service delivery senior supervisor

    at Vodafone International Services

    January 2014 - January 2015

    Muḩāfaz̧at al Jīzah

    Worked in the commercials team to use my planning and numbering skills to reach the commercial targets in contract reviewing/renewal adding to add/remove memo’s in addition to calculating the revenue growth and maintain the present client’s relationship in term of contracts renewal procedures and collecting invoices, based on my planning background I helped the commercial team making the right calculations for headcount that assisted in evaluating the operations in different fields as in frontline, back office and new tools as social media, and take the right decisions to assure optimum revenue growth especially we worked in offshoring business gaining the profit through optimizing the heads. On the other hand I played the role of being client for different suppliers as in DAMLAG and Yellow Pages as I was responsible for contract review/ renewal adding to handling the system interaction to create their invoices based on signed contracts from the both sides.

  • HR consultant

    at Vodafone Italy

    August 2013 - December 2013

    Liguria

    I Joined Vodafone Italy for 2 months to work as HR consultant to utilize the available and planned resources from workforce perspective as due to the changes applied in Italian labor law and based on my experience in workforce that I was nominated from VIS to travel to Italy and support the workforce team implement the new changes and ended up create the workforce team in Egypt working under my supervision to assure that we apply the employees contract and provide the vacation plans remotely from Cairo.

  • Workforce scheduling senior supervisor

    at Vodafone International services

    February 2009 - August 2013

    Muḩāfaz̧at al Qāhirah

    Managing the workforce scheduling team dealing with off-shoring Vodafone companies to create and utilize front line , web chat and back office headcounts to achieve and maintain service level agreements. Helped to grow the 2008 new born subsidiary company (VIS) from only one served client to have now more than twelve client including BPO and ITO functions through delivering best results to guarantee high revenue with optimum cost. Helped the workforce team to grow with competences being started with only 2 analysts and now they are 35 analysts including 5 senior analyst which indicates the impact of knowledge delivery for the team members built on operations targets achieving.

  • Workforce forecasting and scheduling analyst

    at Vodafone Egypt

    February 2007 - February 2009

    Muḩāfaz̧at al Qāhirah

    Creating and utilizing Vodafone Egypt call center operation headcount to maintain the call center availability with minimizing cost, providing the operations with desired periodical insights and analysis to govern their commercial plans which directly impact the customer base volume and satisfaction as well. Helped the call center to overcome the annual seasonality losing targets problem as in summer 2008 it was the first year since opening that we deliver all results based on hiring headcount plan I created early 2008. I was promoted to senior analyst only 17 month of hiring in workforce team based on my work achievement.

  • Call center agent

    at Vodafone Egypt

    October 2003 - February 2007

    Muḩāfaz̧at al Qāhirah

    I worked as front line with all customer segments prepaid, postpaid and premium customers helping them receiving the needed information’s and supported the company in its early days in Egypt to achieve high customer satisfaction which led to increase the number of customer base.

Education

  • MBA

    at ESLSCA

    2011 - 2013 (2 years) Muḩāfaz̧at al Jīzah

Hives