Experience

  • Assistant General Manager

    at Gulf Fruits Trade Co LLC

    February 2018 - at Present

    Dubayy

    Formalized the company risk management by assessment of client profiles, market standing, employee loans and purchasing operations. Managed and supervised a team of seasoned and novice sales officers. Provided Visual, On field and Literature training about market conditions, sales strategies, client management and customer services. Elevated the company’s monthly sales levels from an average of AED 1.7 million in 2017 to a consistent average of AED 3.5 million in the first 6 months and then an average of AED 5.1 million in the following months. Formulated and developed the company HR and Attendance Policy, Sales Policy, Finance and Credit Policy. Managed a team of 60 professional staff working with the company in different capacities promoting punctuality, focus, dedication and creativity. Successfully increased the company's revenue growth from expected 12.26% to 41.42% within two years Trained teams of CR, Administration and Sales Execs throughout the tenure

  • Client Relations Manager

    at NRTC Group of Companies

    August 2011 - December 2017

    Dubayy

    Key account handling for the most prestigious client base for the company including international brands such as Five Guys, MH Al Shaya, Americana and Local Gold Tier Clients including ADNEC, ADNH, Jumeirah Properties and Dubai Police. Quality Control (ISO 22000-2005 and HACCP): Managed and accounted for strict following of ISO 22000-2005 standards throughout operational hours with dedicated team of 18 trained food handlers. The steps put in place for implementing quality procedures directly played a pivotal role in achieving the Gold Supplier status of the company for the prestigious Multinational Clients: Etihad Catering Services, National Catering, MH Al Shaya (Kuwait). • Commended for excellent customer service and vigilant performance. • Trained newly hired receptionist. • Represented the company in the 2011 WOP Expo held in Dubai, UAE. • Served as a dedicated customer relations representative for 5-star customers.

Education

  • Bachelors in Commerce

    at University of Karachi

    2010 - 2011 (1 year) Sindh

Services offered

  • Client Relation Management

    I have an broad exprience handling client relations and needs with expertise in managing Key Accounts, client retention, after sales services and reporting.

  • Business Communication

    I have a knack for active and constructive communication, I excel in both verbal, written conversations and have confidently conducted several training sessions that included senior and mid level staff to entry level and laborers

Languages

  • English Negotiation

  • Arabic Conversation

  • Hindi Negotiation

  • Punjabi Conversation

  • Urdu Native

Hives