Experience

  • Senior Analyst, Dispute Resolution

    at Konga Online Shopping Limited [Konga.com], Lagos, Nigeria

    March 2015 - November 2017

    Lagos State

    Resolved and ensured prompt closure of customer issues and queries by clarifying the customer’s complaint;

  • Order Life Cycle Specialist

    at Konga Online Shopping Limited Ltd [Konga.Com]

    December 2014 - March 2015

    Lagos State

    • Monitored and prepared daily shipment tracking

  • Customer Service Representative (Inbound Call Agent , Email and Chat Support Specialist)

    at Konga Online Shopping Limited Ltd [Konga.Com] ,Lagos , Nigeria

    August 2013 - November 2014

    Lagos State

    Answered inquiries from customers on the phone in a professional manner • Knowledge of product line, prices

Education

  • Certificate of Graduate Internship in International Development

    at Institute for Development Research (Dataville Research LLC

    2018 - 2018 (1 year)

  • Bachelor of Mathematics

    at Lagos State University, Lagos, Nigeria

    2007 - 2012 (5 years)

Languages

  • English Native

Following (1)

Hives